North Texas Dentistry Volume 7 Issue 3 NTD 2017 ISSUE 3 DE - Page 16

practice management

Sourcing and Accountability

by Jennifer Surette
How many times have you delegated something to your office personnel only to find that it never got done ? How many times have you sat through yet another staff meeting , and although many great ideas came up , nothing ever came of it ? How many times have you taken responsibility for something because you felt you couldn ’ t count on your team to follow through ? As business owners and leaders , we want to build a team of intelligent , competent , dependable , and accountable people so that we can accomplish more in our businesses and get bigger , better results year after year . Yet the challenge most encountered is the accountability factor .
There is a big difference between people who do as they are told and people who , on their own , do what needs to be done consistently and effectively . Let ’ s examine how you can build accountability into your culture so that you can experience less stress and greater success than ever before .
A culture of accountability begins with team selection . In selecting the “ right ” individuals to help you build your organization , a great attitude is a critical characteristic . Skill can be trained , but it is difficult to train attitude , and even if you can do it , it takes a long time . So select people who already possess a great attitude : positive , supportive , genuine , gracious , and respectful . Second , look for people who bring value to your business and are willing to grow and become better and more effective in their job field . Last , consider someone ’ s belief about the role they will play , the industry itself , and the importance of their role in meeting practice goals . The most important decisions you will ever make in your life are about the people who will surround you . True , “ one bad apple can spoil the bunch ,” and this is especially so when it comes to team dynamics . If the “ bad apple ” has a stronger , louder voice than any other in the practice , that person will have a profoundly negative impact on
16 NORTH TEXAS DENTISTRY | www . northtexasdentistry . com
practice management Sourcing and Accountability by Jennifer Surette How many times have you delegated something to your office personnel only to find that it never got done? How many times have you sat through yet another staff meeting, and although many great ideas came up, nothing ever came of it? How many times have you taken responsibility for something because you felt you couldn’t count on your team to follow through? As business owners and leaders, we want to build a team of intelligent, competent, dependable, and accountable people so that we can accomplish more in our businesses and get bigger, better results year after year. Yet the challenge most encountered is the accountability factor. There is a big difference between people who do as they are told and people who, on their own, do what needs to be done consistently and effectively. Let’s exam- ine how you can build accountability into your culture so that you can ɥ)́ɕ́ɕѕȁՍ́ѡ)ٕȁɔ)ձɔչх䁉́ݥѠ)ѕ͕ѥ%͕ѥѡqɥӊt)٥Յ́Ѽԁեȁɝ)ѥɕЁѥՑ́ɥѥȴ)ѕɥѥMɅЁЁ)ձЁѼɅѥՑٕ)аЁх́ѥM͕)ݡɕ͕́ɕЁѤ(؁9=IQ QaL9Q%MQIdܹѡѕ͑ѥ乍)ՑͥѥٔѥٔեɄ)̰ɕљհM)ݡɥمՔѼȁͥ)ɔݥѼɽ܁д)ѕȁɔѥٔѡȁ)1аͥȁͽé)ѡɽѡݥ䰁ѡ䁥͕)ѡхѡȁɽд)Ʌѥ̸QЁх)ͥ́ԁݥٕȁȁ)ɔЁѡݡݥɽչ)ԸQՔqѡ)չtѡ́́ͼݡ)́Ѽѕ幅̸%ѡq)t́ɽȰՑȁٽѡ)䁽ѡȁѡɅѥѡЁͽݥ)ٔɽչ䁹ѥٔЁ