4
5
Controlling overhead. Fourth, you must have an active
strategy for controlling overhead costs. These monthly costs
impact every decision from the fees you set to the amount of
time you need to spend working each week. So, actively controlling costs is going to increase your profitability. Most offices
have an assistant who orders all the necessary supplies. Does
she have a budget? Is that budget reasonable? What about
rent? When is the last time you had your lease evaluated and
renegotiated? There are countless ways to save money – so,
what are you waiting for?
Take a look at these
core departments and ask,
“Are these departments
dragging my practice
down?”
Customer service. Fifth, you must have a customer experience that wows and impresses. In today’s competitive market,
we just cannot assume that our team is providing the five star
experience that we envision. Many times, patients leave the
practice due to a bad experience with your “lady at the front,”
and the doctor is simply unaware – until there are negative
reviews online. In many cases, the team is often doing the best
they can, but they often do not know your vision. When is the
last time you talked about your patient’s ideal experience at
your practice?
Bethany Petty is a practice management
consultant that breaks the mold. In an
effort to remove herself from the abrasive
consultant persona, Bethany spent time
receiving a Masters in Adult Education and
a Masters in Health Communication, which
enables her to present information in a
way that dentists and team members understand and appreciate. Her approach is
unique in that she customizes her suggestions and training to fit the individual personality and specific goals of the practice.
Rather than approaching each practice
with the same “Fix-It Guide,” she evaluates
the practice, talks with team members, and
listens to the dentist before making any
suggestions. She truly provides a
customized consulting plan. In addition,
Bethany has the heart to help dentists.
She has a legacy of dental field professionals in her family, and she has had the
privilege of helping her father to build,
manage, and maintain a successful family
practice. With the heart to serve dentists,
she has made a difference in practices all
over the DFW Metroplex. Send email to:
[email protected]
www.northtexasdentistry.com
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