North Texas Dentistry Volume 5 Issue 6 - Page 26

practice management Keys to Successful Integration of a New Team Member No matter how long someone may have worked in the dental profession, they will not know your systems. Every practice is unique, and new team members must be allowed to understand what you do, how you do it, and why you do it a certain way. A new person should know what is expected of them, how each system should be managed and the acceptable time frames for the completion of tasks. With this knowledge, the new person will work more confidently, will make fewer mistakes, and will be productive more quickly. They will appreciate the orientation, training time, and the effort put forth to integrate them gracefully into the team. One of the great theorists of motivation in the workplace was Frederick Herzberg. His work impacted the workplace at the time of his study in the 60’s and has continued to impact the workplace today. His hypothesis was that if and when the leaders and managers integrated an understanding of motivational factors, 26 NORTH TEXAS DENTISTRY | by Cathy Jameson the individuals and the organizations could benefit from increased productivity and decreased costs due to ending the rampant turnover of staff. According to Herzberg (2007), there are two sets of factors affecting an employee’s performance. The first set relates to the work environment itself. Herzberg calls these “hygienic” or extrinsic motivators. He points out that extrinsic motivators do not actually stimulate a person toward improved performance. However, if these factors are not stable and acceptable, they become “dissatisfiers” and can deflate a person’s performance or cause them to leave. These are very basic needs of a person but must be fulfilled or satisfied before a person can move upward in productivity and loyalty. It all seems so simple, doesn’t it? Yet, over and over again, team members walk away from a position feeling a l X