but because of lack of emotional intelligence. She was not resonating with this couple.
I simply asked to see the models and then asked my doctor/client
the implications of not doing the lower teeth at the same time. As
she described the negative implication, I watched Kathy and Ed’s
facial expressions. This was not what they wanted. Then, I simply
said, “As your questions were being answered, I noticed that you
seemed disturbed by the answers. Did I sense that accurately?”
Ed confirmed that I did. Then, I simply said, “You two strike me
as people who want things done once and done well.” They nodded agreement and I said, “Then it’s crucial to do these together.”
I added that doing both together would add a youthfulness to
Kathy’s smile and face. They both smiled and nodded.
It was obvious to me when Ed and Kathy arrived that they were
people of means, who valued health and wanted to do what was
best. They simply were concerned about surgery and I sensed they
did not want to compromise treatment. How did I know that?
Through E.Q.
We invite you to join our Emotional Intelligence Workshop,
November 13-15th, 2014 as we explore the powerful concepts of
E.I. in our patient and team interactions, plus how to grow your
E.Q. so that you and your team can join the stars of our profession.
1
Bob Frazer, Jr., DDS, FACD, FICD
For 30 years, Dr. Frazer lead a highly successful
(top 2%) insurance independent, relationshipbased, values-driven dental practice.
He and his firm offer dentists a range of transformational services: Applied Strategic Planning,
Emotional Intelligence training, Performance
Coaching, Wilderness Adventures, Leadership Adventures, and a National
Study Club. Recognized as the foremost authority in Applied Strategic
Planning and Emotional Intelligence in dentistry, he helps dentists
achieve lives of balance, fulfillment and significance.
A masterful storyteller, Dr. Frazer shares how to harness the powers of
vision and emotional intelligence in one’s life and practice. A pioneer in
collaborative diagnosis, he and his associates teach dental teams how
to interpret value so your patients routinely choose your finest, most
complete care. He is a Fellow of the American and International College
of Dentists. Dr. Frazer has presented more than 1000 programs and
published more than 50 articles in dental journals including 20 articles
on Emotional Intelligence.
Contact Dr. Frazer at the email address below for a complimentary article
on seven ways to grow your emotional intelligence.
R.L. FRAZER & ASSOCIATES, INC.
(512) 346-0455
www.frazeronline.com
[email protected]
Daniel Goleman, Working With Emotional Intelligence. Bantam 1998
S CANNE R
MIL L
SOFTWARE
MATERIALS
HIGHEST ACCURACY
EASIEST TO USE
MOST AFFORDABLE
S Y S T E M
integrated by Burkhart
Ask us about how CAD/CAM
can take you to the next level.
Give us a call to learn how your practice can benefit!
www.burkhartdental.com
469.242.4000
R 12/13
www.northtexasdentistry.com
|
NORTH TEXAS DENTISTRY
15