Nordicum - Real Estate Annual Finland 2011 | Page 31

Guarding National Treasure Saloniemi says that the organisation takes its responsibility very seriously – the culturally invaluable buildings are taken care of according to the principles of sustainable development. “We’ve had these houses in our possession for generations and we want to make sure that the student houses will be there in the future as well. We recognise fully the social impact that they carry.” Nevertheless, today HYY Real Estate is doing much more than simply looking after the national treasures under its wing. Two years ago, a new education powerhouse Domus Gaudium opened its doors just off Kamppi. HYY owns 60 % of the building which is used by Aalto University Executive Education and Helsinki University student associations and clubs. Still, the HYY Group is not solely a service provider for the academic world – the Real Estate division also serves commercial and office customers. The key properties of the Group are primarily located in the centre of Helsinki around the Ylioppilasaukio and Kaivopiha squares. Kaivopiha Ltd is the name of the company that manages, rents and maintains the properties of the Student Union. Sing When You’re Winning The new millennium has been good for the HYY Real Estate which has enjoyed recordbreaking customer satisfaction levels for the past decade. In 2010, it grabbed the top spot in the KTI customer satisfaction survey for the 11th consecutive time. What’s more, the survey has been organised only eleven times which means that HYY has won every single time. The KTI study focuses on tenant satisfaction with regards to the premises themselves, the landlord and the quality of services. In 2010, there were 13 large property owners (and 1,785 interviews) included in the survey. Yrjö Herva, Business Director for the HYY Real Estate, says that organisation has been able to do well in the race since it provides instant service – problems are decisively dealt with immediately as they surface. “Also, a contributing factor is the excellent location in the heart of the city at Kaivopiha square – we’re always right in the thick of things. And finally, we’ve always had great relationships with the tenant companies and their personnel.” With such a total service package, HYY had only slight trouble filling the premises during the recession. For 2010, the set target was 95 % occupancy rate and the organisation was able to hold onto this goal. Photo: City of Helsinki / Harald Raebiger angle limited by the Main Railway Station in the north, Stockmann in the east and Kamppi Center in the west. There are, for example, more restaurants in the area than anywhere else in the land. In addition, there are several metro entrances in the vicinity that bring a steady flow of people here. According to pedestrian monitoring studies, there are over 40,000 daily pedestrians in Kaivopiha area (230,000 people/week). Downtown Dynamite Both Saloniemi and Herva feel that the appeal of the downtown area has only increased of late. Department store icon Stockmann just put the finishing touches on its ambitious renovation project and Sponda is developing the City Center complex – exciting things are happening all around the HYY properties. “We want to be a part of this development, and do our share of the upgrades to make sure that that the downtown success story continues,” Saloniemi comments. In addition to taking good care of its crown jewels, HYY would not mind adding some solid properties to its portfolio – when the time is right. “We’re always interesting in exploring various options in the neighbourhood in order to keep moving forward,” says Herva. b HYY Group: Key Real Estate Assets City Centre Property, Helsinki city centre, leasable floor-area 32,741 m2 Kaivotalo building Kaivokatu 10, Helsinki 10 Citytalo building Mannerheimintie 3, Helsinki 10 Hansatalo building Mannerheimintie 5, Helsinki 10 The New Student House Mannerheimintie 5, Helsinki 10 The Old Student House Mannerheimintie 3, Helsinki 10 Leppäsuo Property, Etu-Töölö, leasable f