“ innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice , data and video communications . I look forward to continued excellence from Noble in 2018 and beyond . ”
Noble Receives Product of the Year for Noble Secure Payment Assist
Getting Your Contact Center in Top Gear
Noble ' s new Secure Payment Assist feature for reducing risk exposure and helping with PCI-DSS compliance has been named as a 2017 Communications Solutions Product of the Year by TMC , a global integrated media company .
Noble ® Secure Payment Assist helps companies safeguard sensitive customer data while improving the customer experience . Securing credit card and payment information is critical , and improving data security for consumers is a leading initiative throughout the industry . With Secure Payment Assist , agents stay engaged with the customer during and after the payment transaction , but the credit card data is never exposed . Agents do not hear or see the data , it is not stored in the system nor captured in the audio or video recording . Secure Payment Assist is available as part of Noble ’ s premise and cloud-based solutions .
Noble Secure Payment Assist is truly an
“ innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice , data and video communications . I look forward to continued excellence from Noble in 2018 and beyond . ”
Rich Tehrani | CEO , TMC
www . noblesystems . com
Americas / Worldwide Headquarters Noble Systems Corporation 1200 Ashwood Parkway | Atlanta , GA 30338-4747 + 1 ( 404 ) 851 1331 | toll-free : 1 8 NOBLE 8 ( 1 888 866 2538 )
( continued from front )
They also are profoundly changing the ways they interact with the companies with which they do business . Devoted to new technology , they are always on , mobile and informed . They prefer self- help over live assistance . They research and exchange information and opinions with friends and family before they buy . They embrace the digital and emerging sharing economy , often renting goods and services rather than purchasing them . They also want quick answers and resolution to issues when they can ’ t solve them themselves . Above all , they want to be recognized by the brands they do business with and expect those brands to anticipate their wants and needs .
This has pushed us onto the road of digital transformation , which means providing service to customers where they are , on voice and digital channels . It involves providing seamless customer journeys with information that flows with the consumer , during the first and subsequent journeys . It means understanding where they are and have been , and predicting where they want to be . Digital transformation involves improving and fundamentally changing the CX by creating smooth customer journeys and using the data from those journeys , along with outside sources , to personalize and improve customer journeys and brand experiences .
Crossing the finish line of omnichannel delivery on the road to digital transformation doesn ’ t require a sports car ; it needs a solid performer that has the right equipment with a team that knows how to tune it for the long haul . A stellar partner in this regard is Noble Systems , which has been driving innovation within the contact center for more than 26 years . Its history has been peppered with industry firsts , with a solid portfolio of patents to back it . More than a quarter of a century of experience in customer care has enabled Noble Systems to become a trusted partner to thousands of customers worldwide . Its tenure includes a solid track record of innovation and performance , with a team committed to improving business outcomes .
Want to read more ? Contact us to get the Frost & Sullivan whitepaper : " Getting Your Contact Center in Top Gear – Ensure a Smooth Road to Customer Success with Omnichannel Customer Journeys ".
EMEA Noble Systems EMEA Ltd + 44 ( 0 ) 161 772 7100
APAC Noble Systems Australia Pty + 61 ( 0 ) 3 9008 1700
Copyright © 2017 Noble Systems Corporation . All rights reserved . No part of this document may be reproduced in any form or by any means without written per mission from Noble Systems Corporation . Noble Systems , Noble , Amcat , Liberation , ShiftTrack and the n-logo are registered trademarks of Noble Systems Corporation . All others are property of their respective owners . While every precaution has been taken to ensure the accuracy of the information contained in this document , Noble Systems Corporation assumes no responsibility for inadvertent errors or omissions . The information contained in this document is subject to change without notice .