N O B L E
I N S I G H T S
Noble IP Update
Noble Systems continues to experience healthy growth
in patent holdings in 2016. In the third quarter, Noble
acquired 13 new patents, and has already acquired
an additional two patents in the fourth quarter. This
brings the total number of new patents acquired this
year to 27.
The new patents are related to advanced forecasting
and intelligent campaign scheduling technologies,
such as:
• sending outbound communications to generate
inbound communications
• managing call attempts for accounts
• using speech analytics to control a secure audio
bridge during a payment transaction
Karl Koster, Noble’s Chief IP Counsel, has also been
active recently, promoting Noble’s innovative
solutions. In October, Karl presented the Operations
Workforce Management panel at insideARM’s FirstParty Summit. He was joined by Noble clients United
Acceptance and Ventura County Superior Court to
present case studies highlighting their use of Noble
technologies to meet regulatory requirements while
maintaining productivity. A PACE Board Member,
Karl teamed with the association in September to
lead a webinar on compliance and productivity
technologies. (Watch the webinar at: https://pace.
adobeconnect.com/p2amywfhip4/)
For the fourth consecutive year,
“Noble
Systems has captured the
highest market share within the
industry, extending its leadership
position over the rest
of the market – and
doing so in an evermore challenging
environment. The
company’s creativity
and innovation in
providing solutions for
outbound dialing and
its ability to cater to a
diverse client base are
just two of the many
reasons that it continues to
excel in the marketplace.
”
– Nancy Jamison
Principal Analyst, Digital Transformation
Frost & Sullivan
April 19 - 21
Sandpearl Resort | Clearwater Beach, FL
Visit the website to see the Agenda and to reserve
your space: www.noblesystems.com/SNUG2017
Join us as we return to this 4-diamond property on
America’s favorite beach. We’ll have educational
sessions, networking activities, and more industry-focused
workgroups. And, we’ve reserved a lower hotel room rate
for 2017, to save you money on travel costs.
The $895 Early Registration Fee expires January 31. Register
by December 15 and save even more with our special
Promo Rate!
Noble Inbound 100 is Recognized for
Excellence and Innovation
Noble® Inbound 100 has been awarded TMC’s “2016 CUSTOMER
Contact Center Technology Award”. Noble Inbound 100 expressly
serves inbound enterprises, in an offering that is 100% inbound, 100%
complete, and comes with a 100% Uptime SLA. Inbound 100 presents
a streamlined user experience in the most extensive solution from a
single vendor, wrapping all of the tools businesses need to improve
the customer experience, increase speed of service, and reduce
costs into a single-source, unified system. Inbound 100 is the ideal allin-one solution for inbound-centric enterprises, including customer
service, direct response, help desk, order
processing, and more, and is available for
both premise and cloud deployments.
“We have delivered Inbound contact
center solutions for more than 25 years,
and Inbound 100 leverages our expertise
to serve today’s Inbound centers –
with everything inbound organizations
need to provide a better customer
experience,” said Chris Hodges, senior
VP sales and marketing. “With our
exclusive SmartAccept™ and SmartRecover™ features to increase
service levels and reduce costs, and a 100% SLA guarantee that
is unmatched in the industry, we are confident that this is the best
inbound solution in the marketplace. We are honored by TMC’s
acknowledgment of our ongoing commitment to help companies
improve the customer experience.”
“Noble Inbound 100 has been selected for demonstrating
innovation, quality and unique features which have had a positive
impact on the customer experience,” said Rich Tehrani, CEO, TMC.
The 11th annual awards program is presented by Customer
magazine, and honors vendors and technologies that have
embraced technology as a key tool for customer service
excellence. This award distinguishes their success as innovators,
thought leaders, and market movers in the contact center and
customer care industries.