N O B L E
Noble Systems Reaches 150 Patents for
Contact Center Technology
Noble Systems' Intellectual Property initiative has posted another
milestone with the issuance of our 150th U.S. patent. This is the
latest achievement in the company’s patent program, which is
targeted at protecting Noble’s product innovations to safeguard
technology investments and provide business advantages for
our clients.
“Investing in the best research and design in the business leads to
the development of superior products. Noble Systems has made
protecting our innovations and Intellectual Property a key focus
of our business. Our IP Innovations Program helps us identify new
technologies and recognizes team members’ collaboration to find
creative new solutions to industry challenges,” stated Jim Noble,
President and CEO of Noble Systems. “Through these efforts, our IP
portfolio is growing significantly. Almost a quarter of our employees
have their names on patents for Noble technologies. We believe
this commitment to securing our solutions for the future is a key
differentiator for our clients.”
Noble’s IP Team has been busy in 2017. Their efforts are expected
to result in a record year for both new filings and patents issued.
Some of Noble’s most recent patents are related to improving
dialing efficiencies, campaign planning, inbound management,
and analytics, including:
• "Addressing Trunk-Related Resource Deficiencies for a
Predictive Dialer Using a Dynamic Pacing Algorithm" (9,813,559)
• "Best Time to Call Parties Having Multiple Contacts" (9,736,303)
• "Utilizing Predictive Models to Improve Predictive Dialer
Pacing Capabilities" (9,723,144)
• "Variable Length Protocol Using Serialized Payload with
Compression Support" (9,723,091)
I N S I G H T S
Accolades for Noble SmartAccept ®
Noble's patented SmartAccept product has received the
“2017 CUSTOMER Contact Center Technology Award.” Our
patented technology allows companies to reduce hold
times, even before they answer a
call, making an intelligent decision
on whether to answer the call
immediately or continue to ring the
line based on agent availability.
By substantially decreasing hold
times, companies can improve
key service levels and increase
customer satisfaction while lowering
their telecom costs.
“Noble SmartAccept has been selected as a 2017 winner
for demonstrating innovation, quality and unique features
which have had a positive impact on the customer
experience,” said Rich Tehrani, CEO, TMC. “We’re pleased
to recognize their achievement.”
The 12th-annual Contact Center Technology Awards,
presented by TMC and CUSTOMER magazine, honor
vendors that embrace technology as a key tool for
customer service excellence. This award distinguishes their
success as innovators, thought leaders, and market movers
in the contact center and customer care industries.
“SmartAccept can eliminate 24 seconds of hold time
for the customer, helping businesses cut the average
hold time almost in half – significantly reducing ASA and
critical service indicators and offering a better customer
experience,” said Chris Hodges, senior VP sales and
marketing. “We are honored by TMC’s acknowledgment
of our ongoing commitment to help companies improve
customer engagement.”
• “Pacing Outbound Communications that Generate
Inbound Communications” (9,692,893)
A full listing of Noble Systems' patents is available on our website:
noblesystems.com/company/legal/patents.aspx
SNUG 2018 Americas
Get Connected
April 25 - 27, 2018
Sandpearl Resort • Clearwater Beach, FL
Join us at this 4-diamond property on
America’s favorite beach for three days
of knowledge-sharing, interactive sessions,
networking, a bit of sun and fun.
Learn More and Register at:
noblesystems.com/SNUG2018/Americas