From Our Partners
Dan Keon | Vice President, Market Manager, Allianz Global Assistance
How to Make a Smooth Travel
Insurance Claim
When you’re travelling, a medical emergency can
quickly turn an otherwise enjoyable experience
into a stressful one. If you have to make a claim,
use the following tips to help minimize some of
the stress and get you through the experience
with greater ease.
Review your travel insurance coverage.
Before your trip, familiarize yourself with the
types of situations that are eligible for travel
insurance coverage and those, otherwise known
as exclusions, which are not. Be aware of certain
restrictions and exclusions on your benefits
that can affect your coverage by reviewing the
coverage booklet issued by the insurer.
Notify your travel insurance provider right
away — don’t delay.
In a travel emergency, seconds can count, so be
sure to call your travel insurance provider first.
The quicker you do, the quicker they can help with
opening a case file, directing you to an accredited
medical facility within their network, arranging for
up-front bills to be sent directly to them (instead of
being presented to you) and more.
Follow the claims process.
Once your case has been opened, it helps to know
what steps to take to ensure a smoother and
swifter experience. Be sure to adhere to the claims
process outlined in your coverage booklet. Below
are some quick tips to assist you:
• Complete in full the claim form that is issued
to you;
• Gather and include all original receipts or bills;
• Include medical records such as the emergency
room report and diagnosis from the medical
facility or treating physician;
• Sign and make a copy of your claim form,
receipts, bills, records or reports for your
records; and,
• Submit all claims information at the same time.
Keep in mind that trip-related claims can take
longer than health-related ones as additional
steps are required for processing them.
Submitting all required documentation in a timely
manner for any type of claim can help to avoid
delays in the processing of your claim. ●
If you have questions about ARTA’s travel insurance coverage, you may contact the travel assistance
and insurance provider, Allianz Global Assistance at 1-844-996-9003.
Travel insurance does not cover everything. For full terms and conditions, including
limitations and exclusions, please refer to the plan document. ARTA’s travel insurance is
underwritten by CUMIS General Insurance Company under Group Policy No. FC310040
issued to the Alberta Retired Teachers’ Association and administered by Allianz Global
Assistance, which is a registered business name of AZGA Service Canada Inc. and AZGA
Insurance Agency Canada Ltd.
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