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CASE STUDY
The college can now do a complete backup all at once; saving valuable time.
“The backup process was a bit of a burden with some
of our previous solutions,” says Parsons. “Due to the
volume of data, our provider was unable to complete
the backup process all at once, so we had to separate
the data into various folders and run the backup for
each folder. This was a time consuming process, but
became necessary as it would have taken around 36
hours to complete in one go and meant we could only
complete a full backup once a week.”
To add to the college’s challenges, the support
from their backup provider was often slow and limited
to email-based support. This meant that if a critical
issue did arise then it would take a while to resolve.
Gillian continued, “As we had experienced a few
issues in the past with our previous solution, we had
needed to contact the support team to help guide us
through some difficulties with the software. However,
the support often came in the form of a generic email
checklist and seldom went beyond this. We realised
that we needed to opt for a more reliable solution
that could accommodate our needs and provide more
support.”
Solution
Gillian began looking for a new data backup provider
and started researching online for dedicated solutions
with a significant presence within the education
sector and providers who shared the same priorities
as the college itself. “We had a little more budget
to invest in a dedicated provider”, Gillian explains.
“I looked online and came across Redstor and after
reading reviews and forums of the service, it seemed
like a good fit for the college. Having such a strong
presence within education was a particular draw
as it meant they understood our needs.” In 2015,
Dubai English Speaking College rolled out Redstor’s
RBUSS solution to backup over 2.8TB of critical
data. “The installation process was seamless and
straightforward, but even when we did have an issue,
the support team from Redstor were very helpful and
quick to respond to any problems that did arise.”
Results
Since implementing RBUSS, the college has seen
a significant improvement with their data backup.
Gillian no longer needs to separate the data into
individual folders and can now do a complete backup
all at once; saving valuable time. “In the past we
have only been able to complete a full backup once a
week due to the volume of data and the need to put
everything into separate folders. Using Redstor we are
able to do a complete backup every night, which gives
me much more peace of mind that the critical data is
being backed up.”
Due to the intuitiveness of the service, it only seeks
out data that has been changed to minimise the time
taken during the backup process, which considerably
reduces time spent backing up data unnecessarily.
“With our previous solution it would have taken 36
hours to complete a full backup, but we have found
that Redstor is much more efficient and, depending
on the volume of data, backups can be complete in
between 90 minutes and just a few hours. As with
the nature of the college, files do go missing or get
deleted, but we have found the restore process to be
very smooth and painless. Luckily we have only had
to restore a few individual files and folders, but if we
do have to restore a larger volume of data we know
Redstor can handle this.”
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