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CASE STUDY information and put it onto a CD or USB stick for each person who needed a copy . Now I can access the recordings from my office , quickly find the piece of footage I want and either save it or send a secure link to whoever needs it .”
Cloudview came into its own when there was a recent issue with someone accessing Biggs Square to try and steal mail , which is a criminal offence . Owen was able to send the CCTV footage to the police immediately so that the culprit could be identified . All footage is of evidence quality and is accurately stamped with the date and time .
“ The logistics are so much better , as I was able to provide the video immediately and have an email chat with the police straight away ,” he added . “ In the past , it could take them up to two weeks to collect a USB stick . It ’ s made sorting out this type of thing a lot easier .”
" Cloudview provides an automatic alert when there is a problem with a camera so you don ' t need to visit a site only to discover that a camera isn ' t working . The system can be set up so that updates from the cameras go directly to Cloudview "
Access footage any time , anywhere Neighbourhood manager Rosh Ahamed is trialling the system at Quill Street , another location that often suffers from antisocial behaviour . She too appreciates the benefit of being able to access footage remotely – not just for timesaving and convenience , but also because individuals who may be carrying out the antisocial behaviour do not realise that CCTV footage of their activities is being reviewed .
“ In some cases , it can be dangerous going on-site to access the DVR as the offenders may want to prevent us obtaining the evidence we need , particularly if drugs are involved ,” she explained . “ Now I can look at the video on my phone from any location , or provide access to the police if appropriate . There have been occasions where we ’ ve considered asking the police to covertly monitor our CCTV to deal with a particular offence . If that ’ s needed in the future , it immediately becomes much easier and safer because we can simply provide access to the footage to authorised officers .”
Another feature both Rosh and Owen find helpful is that Cloudview provides an automatic alert when there is a problem with a camera – so they no longer need to visit a site only to discover that a camera isn ' t working . The system has been set up so that updates from the cameras go directly to Cloudview , who alert Family Mosaic if they need to go on site to fix a problem .
Pablo is also pleased with how the trial is progressing . “ It ’ s certainly an upgrade on what we had before ,” he explains . “ There is still work to do to stop the fly tipping , but the Cloudview system is facilitating the process and it ’ s now up to us to get the appropriate policies in place .”
“ Another benefit is that we won ’ t need to continually reinvest in our equipment , as Cloudview will continue to improve their system , so it means we ’ ll have a future proof solution . As long as the cameras are right , everything else will run smoothly in the background , and I believe it will definitely help us deliver a better service to our residents . We have just installed it at a third site , and are now discussing which other locations to extend the system to .” n
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