that stressful reactions to situations make your body tense, may
prompt you to try and alter your response.
3. Notice the effect you have on others
Understanding your own emotions is only half the battle when it
comes to EQ; you also need to understand the effect you’re having
on other people. Consciously listening to people and observing
their responses to what you say and do will let you know if you are
communicating and leading effectively.
4. Be open-minded and agreeable
When your mind is open through understanding and internal
reflection, it becomes easier to deal with conflicts in a calm and selfassured manner.
5. Read people’s body language
Practice being more observant and picking up on the less obvious
ways that people communicate their emotions. A client may say
that they are happy with your proposed training program, but their
furrowed brow and crossed arms tell a different story.
Where can EQ take you?
What could you achieve by honing your EQ skills? Ours is a service
industry, a people industry, so imagine how many lives you could
change for the better by having a better emotional understanding
and connection with your members and clients, and your team.
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NETWORK SUMMER 2015 | 57