In the space of a week , I have found that a mobile phone network mis-sold me a product and registered a default on my credit file . Once this came to light , I was offered £ 100 as a ‘ goodwill gesture ’. After the fiasco caused by the banks mi-selling on PPI – and those damn calls that we ’ ve all received offering to ‘ help ’ us with our PPI claim – I thought I might get an apology , no , I got a good will gesture .

As for my credit file , the network thought it was doing me a favour having the default removed .

In other news , I ’ ve moved house and am now a fully paid up member

Simon King , Editor

of a superfast broadband service . Previously , I lived on an estate where the broadband service was not fit for purpose , which was always a topic for conversation as four Openreach engineers lived on the same estate .

After barely surviving on a third world internet service for the last five years , I ’ ve moved to an area where broadband is thriving . Hallelujah !

Like me and my house move , Openreach , under CEO Clive Selley , is in a transient position too as the business has finally started removing BT ’ s logo from its 22,000 vans , as well as unveiling its new branding , four months after the former UK state monopoly agreed to a legal separation of its broadband division .

The changes began this month and will continue over the next four years on all vehicles , customer facing websites and apps , stationery , employee workwear and passcards , buildings and signs .

Well , I had five years of pain not having superfast broadband , but I wonder what pain Openreach will suffer over the next four years . It employs 30,400 people and Mr Selley says the rebrand is a simple and pragmatic step , ‘ which will allow us to continue to focus on our business ’.

Openreach has previously promised two million fibre lines by 2020 . Currently , only three per cent of homes have access to full fibre broadband services .

That sounds like a challenge .