Navigating the complex DX journey |
|||
|
that cannot be virtualised and migrated to the cloud , combined with customers who rely on flawless and unceasing delivery of their digital services , are two very big challenges that need to be surmounted .
Also to consider is governance , compliance and regulatory requirements across sectors , meaning that some digital assets must remain on-premises . The road ahead is complicated , more so than simply migrating infrastructure and applications to the cloud .
So what needs to be done ? Simply , the transition to cloud , along with DX as a whole , must be carefully monitored and managed so that continuation of service is not disrupted and the best business outcomes are assured . These business outcomes are measured by metrics such as the quality of customer experience , speed of new service innovation and business agility , which reflects
|
the predictability and resiliency of delivering these services to the market . These business metrics are all interdependent and need to be delivered simultaneously . For example , without agility speed becomes irrelevant and quality unattainable . Without speed the business is doomed to fail , regardless of quality and agility . And finally without quality , speed and agility are both useless .
The role of monitoring and managing the progress of DX initiatives falls squarely on the shoulders of the chief information officer , who must maintain order and lay the foundations for the future . With the change of pace quickening , the new technologies across the edge , core , data centre and cloud within the service delivery infrastructure , this is extremely true . These technologies , after all , are the foundation of the ‘ Pillars of Innovation ’ such as Big Data Analytics , cloud , XaaS , IoT , and many others .
|
‘ The road ahead is complicated , more so than simply migrating infrastructure and applications to the cloud .’ |
These Pillars of Innovation deliver the right business service innovations that are needed for a perpetual and successful DX journey . The CIO is in an ideal position to oversee this . To select the right tool to assure a successful digital transformation of business , a number of criteria need to be met . It must manage complexity over time as it extends into a hybrid cloud environment . It also needs to scale easily and quickly for any number of services , or users , or even data . It needs to support the quality , speed and agility necessary in highly competitive environments , whilst enabling visualisation of information gathered in the context of a monitored business service .
The above are not simple tasks in their own right , but , if this transition is managed properly , the benefits of hybrid cloud are huge . Enterprises can gain the agility to increase the capacity of their infrastructure with no additional capital expenses , quickly deploying new services in line with business need . Heads of lines of business , CIOs , IT operations personal ; all will benefit from these important considerations as they are the ones that plan , manage , execute and are the champions of hybrid cloud initiatives .
However , it is important to consider that in the process , enterprises risk losing visibility and control over the data and the quality of service delivery that they have gained through a variety of on-premises management platforms and operational procedures developed over the years . It is crucial that this risk is mitigated effectively and this will be key in giving organisations the confidence to migrate services to the cloud make hybrid cloud a key part of their ongoing infrastructure .
Enterprises must remember that successful cloud based disruption is not only about delivering transformational customer and business services with speed . It is about delivering them with high quality and agility . In our increasingly connected world , assuring the quality of
|
May 2017 | 23 |