NATDA Magazine May/Jun 2017 NM_May2017_Final - Page 16

Felling Trailers , Inc . Earns ISO 9001 Certification for Quality Management Felling Trailers Inc ., a leading manufacturer of industrial and commercial trailers , has recently received ISO 9001:2015 Certification for its Quality Management System for its Sauk Centre , MN and Litchfield , MN operations . In addition to Felling Trailers , Inc .’ s 40 plus years of exceeding customers ’ expectations , the company is now proud to add the ISO
9001:2015 Certification to its credentials . “ This is a significant accomplishment for Felling Trailers , Inc ., and it does not happen with just one person . It took over a year for our company to get to this point with cooperation and teamwork among every team member ,” said Brenda Jennissen , CEO of Felling Trailers , Inc . “ Our ISO journey has just begun . We will continue to work toward better processes and training which will lead to continued efficiencies and sustainability of our ISO certification and ensuring we exceed customers ’ expectations . I am proud of our entire team ’ s diligence and commitment to achieving this important goal .”
In order to achieve ISO 9001:2015 Certification , companies must demonstrate that they have implemented effective quality management systems , including a strong customer focus and a process of continuous improvement across all areas of the business , including facilities , people , training , services , and equipment . Felling Trailers , Inc .’ s certification process was carried out in partnership with Transpacific Certification LTD and included a detailed assessment of the company ’ s facilities . Interviews were carried out with management and employees , and procedures were reviewed across all functional areas , including operations , training , and development , customer complaint handling , finance , and billing .
For more information , visit www . felling . com or call 1-800-245-2809 .
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