IMAGINE
selling a new trailer, but, upon the
customer getting ready to drive it off
the lot, you discover there is a problem with the interior lights.
After the truck is turned off, the lights no longer work at all. You
take the trailer back to your service technicians to have them
investigate it. Now, imagine they determine the problem is not
your trailer, but you can’t demonstrate otherwise.
Adam Myers found himself in this exact situation earlier this year
when he couldn’t get a customer’s trailer interior lights to operate
with
the
brand-new unit they bought.
“We literally
studied the Owner’s Manual and troubleshot
the problem for three hours,” Myers says. “We went to pulling
every fuse in the truck and verifying none were broken. Then, we
pulled every fuse in a second truck, just hoping to find something
we overlooked.”
After more than five hours of going above and beyond to try
and help the customer, Myers drove the vehicle to a Ford dealer
40 minutes away. He left the truck with Ford’s technicians, who
proceeded to do exactly what Myers did. When they reached
the same, infuriating results, they contacted Ford’s Engineering
Department.
“I couldn’t believe what the technician told us,” Myers admits. “He
said that Ford designed the ’17 and ’18 trucks this way.” Specifically,
from 2016 on, the aluminum-body Super Duty has been the issue.
Refusing to be beat, Myers called another one of his trusted Ford
84
dealers to get a second opinion. This dealer, unable to come up
with a solution, also contacted Ford. His assistance request was
as follows:
IS THERE A WAY FOR THIS CUSTOMER TO OPERATE THE
CARGO LIGHTS OF HIS ENCLOSED TRAILER FROM THE
FACTORY-INSTALLED 7-WAY TRAILER PLUG? CUSTOMER
WAS ABLE TO OPERATE THE LIGHTS ON ALL OF HIS OTHER
TRUCKS. PLEASE ADVISE IF THERE IS ANYTHING FORD HAS
TO HELP THIS CUSTOMER
continued on page 56
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