My first Magazine | Page 67

COMMUNICATION SKILLS IN THE DENTAL PRACTICE : A REVIEW
23 . Janke FB , von Wietersheim J . Angst vor dem Zahnarzt-eine Fragebogenuntersuchung an Patienten und deren Zahnärzten . Dtsch Zahnarztl Zeitschrift . 2009 ; 64:420-427 . 24 . Spielberger CD . State-Trait Anxiety Inventory . Consulting Psychologists Press ; Palo Alto ( CA ); 1983 . 25 . Corah NL , O ’ Shea RM , Bissell GD , Thines TJ , Mendola P . The dentist-patient relationship : perceived dentist behaviors that reduce patient anxiety and increase satisfaction . J Am Dent Assoc . 1988 ; 116 ( 1 ): 73-76 . 26 . Moore R , Brødsgaard I . Dentists ’ perceived stress and its relation to perceptions about anxious patients . Community Dent Oral Epidemiol . 2001 ; 29 ( 1 ): 73-80 . 27 . Corah NL , O ’ Shea RM , Pace LF , Seyrek SK . Development of a patient measure of satisfaction with the dentist : the Dental Visit Satisfaction Scale . J Behav Med . 1984 ; 7 ( 4 ): 367-373 . 28 . Kiessling C , Dieterich A , Fabry G , Hölzer H , Langewitz W , Mühlinghaus I , Pruskil S , Scheffer S , Schubert S . Committee Communication and Social Competencies of the Association for
Medical Education Gesellschaft für Medizinische Ausbildung ; Basel Workshop Participants . Communication and social competencies in medical education in German-speaking countries : the Basel consensus statement . Results of a Delphi survey . Patient Educ Couns . 2010 ; 81 ( 2 ): 259-266 . 29 . Sgan-Cohen HD . Oral hygiene improvement : a pragmatic approach based upon risk and motivation levels . BMC Oral Health . 2008 ; 8:31 . 30 . Geisler L . Arzt und Patient-Begegnung im Gespräch . Wirklichkeit und Wege . Frankfurt am Main : Pharma Verlag Frankfurt GmbH ; 1987 . 31 . Kay E , Locker D . A systematic review of the effectiveness of health promotion aimed at improving oral health . Community Dent Health . 1998 ; 15 ( 3 ): 132-144 . 32 . Hobgood CD , Riviello RJ , Jouriles N , Hamilton G . Assessment of communication and interpersonal skills competencies . Acad Emerg Med . 2002 ; 9 ( 11 ): 1257-1269 .

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Questions

What is the rate of the nonverbally transmitted information during dentist-patient conversation ?
q a . 35 %; q b . 50 %; q c . 65 %; q d . 75 %.
“ Equipoise ” in medical practice is part of the decision-making process and is based on …
q a . The paternalistic behavior model ; q b . The partnership behavior model ; q c . The categorizing behavior model ; q d . The autonomous behavior model .
Which quality of the dentist is mostly appreciated during treatment ? q a . Good organization ; q b . Professional skills ; q c . Interpersonal skills ; q d . Durability of restoration .
Which is the most common reason for dental phobia ?
q a . Dissatisfaction with the treatment ; q b . Previous traumatic experience ; q c . Lack of trust ; q d . The smell of the dental practice .
Vesela ALEKSANDROVA
DDS , dental practitioner Bonn , Germany
Dr . Vesela Aleksandrova is a general dentist . She worked as an assistant at the Vascular Surgery Department and the Intensive Care Unit in the University Hospital in Bonn , Germany and in 2009 garduated from the School of Dentistry , University of Cologne , Germany . She got her specilization in Periodontology ( 2011 / 2012 ) by Prof . Kleinfelder , worked with CAD / CAM , treated children and adults in a general dental practice . Currently , she is working on a research project about “ Communication in the dental practice ” among Bulgarian dentists .

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