COMMUNICATION SKILLS IN THE DENTAL PRACTICE : A REVIEW
motivating the patient . 30 To motivate the patient in order to take care of his oral health is not enough to constantly remind him of the reasons for his illness or show him how to protect himself . It is important to pay attention to the way this happens . If we make the process enjoyable for the patient he would be willing to change his oral hygiene habits . 31 This means that a successful relationship between dentist and patient is based on dialogue , which is the basis of the term “ compliance ”. 30 Motivation does not mean the patient following blindly any advice of his dentist , but rather suggests an interaction between the two for an ideal treatment , which includes not missing appointments ; following the instructions for oral hygiene ; taking certain methods of treatment and others . A well-motivated patient has a better compliance , is presumably in good health due to better treatment outcome ; patient and dentist are satisfied with the treatment ; loyalty to the dentist increases . Although there are various studies about communication skills , what they have in common is that all highlighted as a key competence of the dentists their ability to express themselves clearly and accurately , using comprehensive language , to listen to the patients and involve them in taking
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4 . Conclusion
The review of the literature shows considerable interest to the problems of the communication in the dental practice . The conclusion is that dentists should be trained and they should apply in their job adequate communication methods tailored to the individual characteristics of each patient . This is the only way trust can be built and at the end of the treatment both patient and dentist be satisfied with the outcome .
Conflict of Interests
The authors declare that there is no conflict of interests regarding the publication of this paper .
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