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Editor’s Editor: Chris Keightley Email: [email protected] Tel: [phone] Mobile: [phone] WELCOME Editorial assistant: Gemma Badham Design: Sharon Larder Email: [email protected] Housekeeping Management is published by HEAD OFFICE: UNIT 2 YOUNG ENTERPRISE CENTRE, TYLER STREET, PARKESTON, HARWICH ESSEX The Publisher cannot accept any liability for transparancies, disks or any written material submitted for publication. Reproduction of any written material or illustration wholly or in part for any media is expressly forbidden without prior consent of the publisher. H Welcome to the February edition of Housekeeping management. No sooner had the ink dried on the first issue, we were busy putting together this issue, we hope you will not be disappointed. Our sole aim is to produce a magazine that offers you insightful editorial, and products and services that are relevant to the running of your establishment. In this issue you will find an entry form for the AA housekeeping awards. This is a prestigious award for your industry and we hope you will put forward your nominations, there are many hard working individuals whose attention to detail and dedication to the Housekeeping within your Hotel, deserve the recognition, and this is your opportunity to put them forward. In every issue we profile a Hotel and their housekeeping team. If you would like this to be your establishment please email Sharon at [email protected] All the very best The Housekeeping Management Team CONTENTS uuu Hotel News P.4 Murray Roberts of aslotel discusses hospitality... for the migrant worker P.8 Housekeeping in the cloud P.13 Housekeeping Management interview Sue Bell, head housekeeper at the Castle Hotel in Lincoln P.28 Taking care of hotel laundry P.31 Armstrong replace washers at London’s Marriott Grosvenor Square Hotel P.32 Introducing PLUM P.14 Product News P.33 Telling your story with guest amenities P.16 Tackling the dirtiest of hotel phrases: ‘rate parity’ P.18 AA Housekeeper of the Year P.20 Derwin College and Premier Inn - Training a new generation P.25 PAGE 28 Grimscote Manor: From B&B to a 26 bedroom boutique hotel P.26 PAGE 33 Housekeeping management 3