Mundelein Park District Program Guide Winter2019_Spring2020 brochure_online | Page 72

INFORMATION
Termination of Participant For TTY Use:
MPRD reserves the right to terminate the participation
of any individual in any Park District program, event or
facility for disruptive behavior or if it is considered by the
Park District that continued participation of the individual
is not in the best interest of the participant or others. During business hours, the Illinois Relay Center will relay
information between hearing and hearing–impaired
persons. If you use a TTY and want to reach the Park
District, the communications assistant will voice your
typed words to the person using a standard telephone and
type the standard phone user's words to you.
Dial 711 or 800.526.0844.
Recreation/Program Scholarships
Scholarship assistance may be available for those in
financial need. For more information or to see if you
qualify, call 847.388.5451.
Refund Policy
If the Park District reschedules or cancels a class, a full
refund will be issued automatically by the Park District. A
Refund Request Form is not required.
If you are withdrawing from a program at least one week
prior to the start of a program, a 100% refund will be
granted. A Refund Request Form must be completed.
If you are withdrawing from a program less than one
week prior to the start of a program, a 100% refund will
be granted minus a $5 service charge per registrant, per
program. A Refund Request Form must be completed.
If you are withdrawing or requesting a refund after the
program has begun, a refund is not guaranteed. A Refund
Request Form must be completed. It will be reviewed by
the program supervisor. If it is a medical reason, a doctor’s
note must be included with the refund.
No refunds will be given once a program or session has
ended.
Refunds for cash or check payments will be made by
check. Please allow two to four weeks. Refunds for credit
card transactions will be applied to the card used.
*Refunds will not be approved on NovaCare Fitness Center
memberships.
Rain Check/Pass Policy
Barefoot Bay, Spray Park and Diamond Lake
Safety is our top priority. Therefore, the pool, water
areas and the beach may close temporarily during severe
weather conditions. If a facility closes for the day due to
weather, you may be eligible for a Rain Pass.
In order to take advantage of the Rain Pass policy, you
must present your receipt when requesting a pass. You
will also need to have been at the facility for less than two
hours before the decision was made to close for the day.
A Rain Pass will not be issued without a receipt. Passes
will only be issued once and will not be re-issued if lost
or misplaced. If the temperature outside is below 70°,
the Park District’s outdoor aquatics facilities will remain
closed.
Policy at Steeple Chase
If the golf course closes due to inclement weather and
golfers must leave the course, a rain check is issued
(prorated) for the number of holes outstanding/not
completed in the paid round. Golfers can redeem the
certificate for play at a later date. More details are
available at the course or by calling 847.949.8900.
NovaCare Fitness Center and Indoor Pool
(located at Mundelein Community Center)
NovaCare Fitness Center Membership
Member ID cards must be scanned at each visit.
Membership is not valid for specialty classes, (classes
that require a program number to register). Schedules
are posted online. Mundelein Park & Recreation District
reserves the right to cancel any exercise class due to
continued low participation.
Indoor Pool
Those observing a swim class must do so from the lobby.
Swim area locker room is available for use. Young children
not toilet trained must wear a swim diaper and tight-fitting
plastic pants or a tight-fitting swimsuit.
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847.566.0650