WORKFORCE CONNECT : ENTERPRISE MESSAGING
DESCRIZIONE When your workers need an instant answer to a question , the co-worker they need to reach may not be able to answer a call or accept a push-to-talk call . A sales person could be assisting or meeting with a customer . A nurse could be with a patient . A manager could be on a conference call . And a production line manager could be in an area of the manufacturing plant where the noise level makes any type of voice call nearly impossible . For those times when voice isn ’ t appropriate , text messaging is the perfect answer . But standard text messaging services lack the security your business requires - until now . Enterprise Messaging , part of Workforce Connect ’ s PTT Pro solution , delivers the features enterprises need to enable messaging , including enterprise-class security for all messages , the ability to create groups and pre-configured replies and more . Enterprise Messaging - the text messaging service built for business .
Easy to deploy , cost-effective and scalable cloud service Just activate your service , and compatible devices with the Enterprise Messaging client installed are ready to go . With a flat low monthly per-person cost , there are never any budget surprises . And the ability to easily scale up to meet your needs next year or ten years from now provides superior investment protection .
Service anywhere in the world , over any wireless network - Wi-Fi and cellular With support for both Wi-Fi and cellular networks , with Enterprise Messaging , your workers can reach the right person , right now .
Enterprise reliability your business requires Enterprise Messaging provides your workers with the instant answers they need to best serve your customers . That ’ s why our cloud-based architecture is built for dependability , with redundant servers , multiple routing options , 24x7x365 monitoring and more .
Enterprise security Businesses that are bound by stringent privacy laws or where information confidentiality is critical can enable the power of texting - without the potential security risk . Now , managers can be assured that workers are only texting co-workers and are not texting over public cellular networks during working hours .
Private messaging Create and receive secure text messages from any other system user .
Flexible group feature You can pre-define groups that make it easy for workers to reach their department or their peers - for example , managers or security guards .
Ad-hoc group feature Create a text message and create a group on-the-fly by simply selecting users from a contact list .
Text message log Text messages that are received and sent are shown in the message log . Any text conversation can be continued by simply clicking on the message and hitting reply . And recipients can re-read the text at any time - ideal for task lists or new stops for delivery drivers .
Pre-configured messages Create lists of pre-configured messages that allow workers to respond to a text with a tap on the screen - ideal for recipients that are on the phone or in a meeting .
Support for images With the ability to securely send images via text , service technicians can get assistance with a repair , delivery drivers can send photographic documentation of proof of condition and more .
Presence for visibility into user status Users can easily see the status of every user in their address book - if they are available and will instantly see a text message , or in Do Not Disturb mode or offline , where text messages are still received and logged , but audible alerts are silenced .
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