Multi-Unit Franchisee Magazine Issue IV, 2012 | Page 79
employee turnover decreases when you
suit your style to theirs.
4. Accountability. The ancient Romans had a tradition that whenever one
of their engineers constructed an arch, as
the capstone was hoisted into place, the
engineer assumed accountability for his
work in the most profound way possible:
he stood under the arch. Meet this kind
of a standard by holding yourself and each
of your team members accountable for accomplishing specific goals and tasks. Stand
under the arch.
5. Recognition. Inside every person on
your team there is a three-year-old standing on the diving board, yelling: “Mom!
Dad! Look at me!” Every single one of us
needs acknowledgment, appreciation, and
validation. Look for things that are going
right and give sincere, specific recognition. Recognition can range from simply
saying “Good job” to a certificate or gold
star to a healthy bonus check.
6. Positive mental attitude. Attitudes
are contagious. Would anyone want to
catch yours? They would if you put a lid
on “The Four C’s:” complaining, criticism,
comparison, and condemnation. Focus instead on optimism, accomplishments, and
opportunities. Shake things up and make
work fun through friendly competitions,
celebrations, traditions, team t-shirts, joke
of the day, a bell to ring when something
great happens. Put on your thinking cap.
No one leaves the party when they’re
having fun.
Multi-Unit Franchisees Dream.
Build. Grow. Succeed.
To provide a deeper sense of their journeys, insights, and
personalities, we’ve selected from our most inspiring print
interviews to create a new series of videos of
these franchisee leaders.
We call them Empire Builders.
(408) 997- 7795 ext. 202
Mel Kleiman is a speaker,
consultant, and author on
strategies for hiring and retaining the best hourly employees and their managers.
He is one of only 650 speakers worldwide to have earned the Certified
Speaking Professional designation and is
president of Humetrics, a leading developer of
systems and tools for recruiting, selection, and
retention. He has written five books, including
The 5 Firsts: A Simple System To Onboard
and Engage Top Talent, and he publishes a
regular blog. Find him at 713-771-4401 or
at [email protected], www.Humetrics.com, and www.KleimanHR.com.
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