Multi-Unit Franchisee Magazine Issue IV, 2011 | Page 32

DOMINA
TORS

Number 1 rule: If you cannot take care of
your customer someone else will.
PERSONAL
Key accomplishments: Leading and operating America’s favorite brands.
Biggest mistake: Trusting people too quickly.
Smartest mistake: We had an acquisition option at one point to acquire
some stores out of state. With the way the economy turned, now we are glad
that we did not do it.
How do you spend a typical day? It varies. My schedule is very flexible
in helpi