Multi-Unit Franchisee Magazine Issue III, 2017 - Page 44

2017 MVP AWARDS Stand Foundation, Auntie Anne’s national charitable partner that fights childhood cancer, and supports the Make-a-Wish Foundation and Children’s Miracle Net- work Hospitals. It was a Children’s Miracle Network BOTTOM LINE Annual revenue: A bit over $11 million in 2016. 2017 goals: Look to diversify service and delivery models, renew/remodel five existing loca- tions, look for opportunities that might arise where it makes sense. Add one to two more Cinnabon locations. Growth meter: How do you measure your growth? Not really looking at a number of locations, rather just maximizing and/or surviving the current landscape and growing where and when it makes sense. Vision meter: Where do you want to be in 5 years? 10 years? This is a good ques- tion, and one I need to perhaps think about more. I feel like I am trying to adjust, survive, and thrive in the current year and 2018. Beyond that I have not firmed up yet! What are you doing to take care of your employees? Creating hybrid jobs that help us as we grow and that also leverage their unique skills (IT, marketing/social media, maintenance tech, multi-unit). I try to create career paths and added value for the company for long-term employees when it seems a good fit. Our Dream Builders fund allows me to donate money to help fulfill our team members’ dreams or ambitions. This has also evolved into an employee assistance fund for those in need. We offer more than just money, also pro- viding advice and methods to help them long term, not just pay a bill. Recently, I have been coordinat- ing personal financial workshops with insurance bro- kers and bankers. Many people did not get financial coaching or skills from their parents or in school and do not know how to budget their own money and save. We have 40- to 45-hour work weeks for managers (average around 42). And we try to pay our shift leaders and supervisors competitively so managers are able to retain a good team. 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