Multi-Unit Franchisee Magazine Issue III, 2017 | Page 6
Departments
CHAIRMAN’S NOTE
2018 MUFC Co-Chairs Are Passionate
About Franchising 6
ONLINE
What’s online @ mufranchisee.com 7
Columns
Franchisee
CHAIRMAN
Gary Gardner
CEO
Therese Thilgen
EXECUTIVE VICE PRESIDENT OPERATIONS
Sue Logan
CHIEF CONTENT OFFICER
Diane Phibbs
VICE PRESIDENT BUSINESS DEVELOPMENT
Barbara Yelmene
BUSINESS DEVELOPMENT EXECUTIVES
Jeff Katis
Judy Reichman
EXECUTIVE EDITOR
Kerry Pipes
MANAGING EDITOR
Eddy Goldberg
CUSTOMER SERVICE CREATIVE MANAGER
Kevin Waterman
Customers – Right As Usual? 78 MAGAZINE DESIGNER
Peter Tucker
Why customer perceptions differ radically from our own
BY JOHN DIJULIUS
PEOPLE
Hiring Flexibility 80
Accommodating lifestyles is a big draw for employees
BY JOCELYN MANGAN
FINANCE
Global Account-Ability 82
Financial mastery is the same worldwide
BY ROD BRISTOL
INVESTMENT INSIGHTS
5 Investment Myths Debunked 84
Correct your misperceptions to achieve your goals
BY CAROL SCHLEIF
EXIT STRATEGIES
Casual Dining’s Upside 86
Investment opportunities abound as valuations fall
BY DEAN ZUCCARELLO
FRANCHISE MARKET UPDATE
Where Are We (Going)? 88
For retail, the future has already arrived
BY DARRELL JOHNSON
4
Multi-Unit
MULTI-UNIT FRANCHISEE IS S UE III, 2017
DIRECTOR OF TECHNOLOGY
Benjamin Foley
WEB DEVELOPER
Don Rush
WEB PRODUCTION ASSISTANT
Esther Foley
WEB PRODUCTION ASSISTANT
Juliana Foley
DIRECTOR OF EVENT OPERATIONS
Christa Pulling
SENIOR MANAGER, EVENTS & PRODUCTION
Katy Geller
SENIOR SUPPORT MANAGER
Sharon Wilkinson
PROJECT COORDINATOR
Joanne Peralta
SUPPORT COORDINATOR
Leticia Pascal
VIDEO PRODUCTION MANAGER
Wesley Deimling
GRAPHIC DESIGNER
Cindy Cruz
MARKETING ASSOCIATE
Cameron Gustafson
FRANCHISEE LIAISON SUPPORT
Greg DelBene
CONTRIBUTING EDITORS
Rod Bristol
John DiJulius
Tom Epstein
Darrell Johnson
Jocelyn Mangan
Carol Schleif
Dean Zuccarello
CONTRIBUTING WRITERS
Helen Bond
Debbie Selinsky
Sara Wykes
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