Multi-Unit Franchisee Magazine Issue III, 2016 | Page 6

Departments CHAIRMAN’S NOTE Multi-Unit Franchising Conference: Start Planning Now To Attend! 6 ONLINE What’s online @ mufranchisee.com 10 Columns Franchisee CHAIRMAN Gary Gardner CEO Therese Thilgen EXECUTIVE VP OPERATIONS Sue Logan EXECUTIVE VICE PRESIDENT Diane Phibbs VICE PRESIDENT BUSINESS DEVELOPMENT Barbara Yelmene BUSINESS DEVELOPMENT EXECUTIVES Judy Reichman Jeff Katis EXECUTIVE EDITOR Kerry Pipes CUSTOMER SERVICE MANAGING EDITOR Eddy Goldberg Rapid Response 72 CREATIVE DIRECTOR Peter Tucker When it comes to speed of service, customers want it—now! BY JOHN DIJULIUS PEOPLE People Power 73 Lessons from Southwest Airlines’ senior advisor to the CEO BY JASON CONRAD FINANCE Trend Spotting 74 Your Q1 results set the tone for the year. How were yours? BY ROD BRISTOL INVESTMENT INSIGHTS Time To Recalibrate? 76 Global shifts portend changes in the intermediate term BY CAROL SCHLEIF EXIT STRATEGIES Full Steam Ahead! 78 The outlook for the franchise business model is bright BY DEAN ZUCCARELLO FRANCHISE MARKET UPDATE Harmonic Convergence? 80 Three trends are coming together to shape the future of franchising BY DARRELL JOHNSON 4 Multi-Unit DIRECTOR OF TECHNOLOGY Benjamin Foley WEB DEVELOPER Don Rush WEB PRODUCTION ASSISTANT Esther Foley TECHNOLOGY PRODUCTION ASSISTANT Juliana Foley MANAGER, SOCIAL MEDIA Cheryl Ryan SENIOR SALES, EVENT & OPERATIONS SUPPORT MANAGER Sharon Wilkinson SENIOR PROJECT MANAGER, MEDIA AND BUSINESS DEVELOPMENT Christa Pulling MARKETING ASSISTANT, SPEAKER LIAISON Katy Geller FRANCHISEE LIAISON, SUPPORT COORDINATOR Leticia Pascal CREATIVE PRODUCTION ASSISTANT Phi Le VIDEO PRODUCTION MANAGER Wesley Deimling CONTRIBUTING EDITORS Rod Bristol Jason Conrad John DiJulius Tom Epstein Darrell Johnson Steve LeFever Carol Schleif Paul Wilbur Thomas J. Winninger Dean Zuccarello CONTRIBUTING WRITERS Debbie Selinsky Helen Bond ADVERTISING AND EDITORIAL OFFICES Franchise Update Media 6489 Camden Avenue, Suite 204 San Jose, CA 95120 Telephone: [phone] Fax: [phone] SEND ARTICLE INQUIRIES TO: [email protected] MULTI-UNIT FRANCHISEE MAGAZINE IS PUBLISHED FOUR TIMES ANNUALLY. Annual subscription rate is $49.00 (U.S.) FOR SUBSCRIPTIONS EMAIL [email protected] or call 408-997-7795 FOR REPRINT INFORMATION CONTACT FOSTER PRINTING AT 800-382-0808 www.fosterprinting.com MULTI-UNIT FRANCHISEE IS S UE III, 2016 muf16-3_toc(2,4).indd 4 7/8/16 11:33 AM