Multi-Unit Franchisee Magazine Issue III, 2015 | Page 6
Departments
CHAIRMAN’S NOTE
Multi-Unit Franchising Conference:
Opportunity for Growth 6
ONLINE
What’s online @ mufranchisee.com 8
Columns
CUSTOMER SERVICE
What Business Are You Really In? 64
Compete—and excel—through the
customer experience you provide
BY JOHN DIJULIUS
PEOPLE
What State Is Your Employee Handbook In? 66
One size does not fit all in today’s litigious environment
BY DANIEL MORMINO
TECHNOLOGY
Got EMV? 67
October 1 is the deadline for EMV-capable
card readers—are you ready?
BY TOM EPSTEIN
FINANCE
Are You Seasonally Adjusted? 68
Keeping on top of annual cash flow fluctuations
BY STEVE LEFEVER & ROD BRISTOL
INVESTMENT INSIGHTS
Seeking Stability 70
What’s next for today’s “surreal” market?
BY CAROL SCHLEIF
EXIT STRATEGIES
Keep Calm (If You Can) 71
5 tips for managing your emotions during a sal