Multi-Unit Franchisee Magazine Issue III, 2014 | Page 62

BY EDDY GOLDBERG

Talent
Management

T

he benefits of having employees who are better trained,
more engaged, and who stay
longer are clear. You might
even call it the Holy Grail of HR. What’s
not so clear is exactly how to achieve that
cherished goal. Some multi-unit operators rely on their franchisor-provided
training, but that primarily teaches
new hires about the brand and how to
perform their job. Others supplement
this with their own programs, adding
training and education in customer
service skills, teamwork, coaching, and
their organization’s values and culture.
But not everyone has the resources—or
the know-how—to do that.
One basic choice in how to hire, train,
and retain top-performing employees
is whether to do it in-house, or to outsource parts (or all) of their employee
and management training. Outsourcing
all, most ܈