Multi-Unit Franchisee Magazine Issue III, 2011

Favorite quote? “When good leaders speak, people listen. When great leaders speak, armies move.” PERSONAL Key accomplishments: Opening stores even during a recession, my work with the Public Safety Foundation, and having a management team with each member having an average of over seven years with the company. Biggest mistake: Opening units in locations that were not good locations. Smartest mistake: Not knowing that I could fail. How do you spend a typical day? Analyzing sales numbers, setting schedules, dealing with catering orders, accounting, working with crew during the lunch rush, meeting with managers and staff to identify needs, trying to fulfill said needs, going over any goals and achievements, setting new goals, coaching staff, marketing, and reading and responding to email. I finish the day by looking over the day’s sales. Work week: Often seven days a week, somewhere between 55 and 80 hours, even though I do try to take one day off and spend it with my family. Favorite fun activities: Anything to do with the water—boating, fishing, skiing (water and snow), diving—and playing baseball and football with my boys. Exercise/workout: Walk/jog at least two miles a day. I try to jog as much of it as I can. Favorite tech toys: My iPhone. What are you reading? How Funny by Dave Ramsey. Do you have a favorite quote/advice? “No excuses!!” It’s from the book No Excuses: The True Story of a Congenital Amputee Who Became a Champion in Wrestling and in Life by Kyle Maynard. I also like: “When good leaders speak, people listen. When great leaders speak, armies move”; and “I have never learned anything while I was speaking.” Best advice you ever got: The Golden Rule. Treat people as you would like to be treated. Go the extra mile. Formative influences/events: Past bosses, my experiences as an EMT/ firefighter. How do you balance life and work? Not very well, but I try when I’m spending quality time with my family to leave work behind. Multi-Unit Franchisee? • Real time reporting • Improved order processing • Opt in marketing • Reduce IT support costs • Reduce phone costs Phone. Data. Network. Security… Standardize Your IT and Telephony Backbone www.sutus.com • 1.866.987.8866 ext. 4100 Multi-Unit Franchisee Issu e III, 2011 43

Multi-Unit Franchisee Magazine Issue III, 2011 | Page 45