Multi-Unit Franchisee Magazine Issue III, 2011 | Page 16

MANAGEMENT
Business philosophy: We tailor our products, advertising, operations, and attitude to
meet the needs of our guests on every visit. Our prime objective is to continually improve
and never to swerve from guest service, employee growth, market share, and the success
of the people who work with us.
Are you in the franchising, real estate, or customer service business?
Why? We are a franchisee of Sizzler and a licensee of Richie’s Real American Diner. We
have some real estate investments, but mostly we are in the customer service, people-pleasing business. All three are critical to staying alive in today’s economy.
What gets you out of bed in the morning? The thought of accomplishing our
goals and adding value to the company and others motivates us every day.
What’s your passion in business? Serving others, watching our staff engaged in
serving and pleasing our guests and watching them grow.
Management method or style: We have a “speed of the boss is the speed of the
team” mentality, with a people-first, employee-second culture that keeps a Godly family
spirit alive. We teach, [