Multi-Unit Franchisee Magazine Issue I, 2013 | Page 6

Multi-Unit Franchisee Departments Chairman’s Note One Conference for All! 6 Multi-Unit Franchising Conference in March has something for everyone Online CHAIRMAN Gary Gardner CEO Therese Thilgen President Steve Olson Vice President Operations Sue Logan What’ online @ mufranchisee.com 10 s Vice President Business Development Focus on Food Business Development Executives Food stats from FRANdata show what’ hot 14 s Columns Barbara Yelmene Jeff Katis Judy Reichman Executive Editor Kerry Pipes Managing Editor Eddy Goldberg Security ART DIRECTOR Franchise Update media group In case of hackers, it’s better to be safe than sorry DESIGN & PRODUCTION Data Breaches—Are You Covered? 76 BY PETER CLARK Finance Reading Between the Lines 78 Review your financial statements like a real pro! BY STEVE LEFEVER Investment Insights “What, Me Worry?” 80 Take stock of 2013 to strengthen your portfolio now BY CAROL SCHLEIF Customers Count Creating a Culture of Service 82 Why Capriotti’s customer experience is tops BY JACK MACKEY People Finding the Best Employees 84 Does your hiring system screen out the best? BY MEL KLEIMAN Exit Strategies 2018: Are You Ready? 86 Position yourself now for the changes already under way Samantha Calden www.petertucker.com Internet Content Manager Benjamin Foley Sales and Subscription Department, Office Manager Sharon Wilkinson Project Manager, Media and Business Development Christa Pulling Contributing Editors Peter Clark Darrell Johnson Mel Kleiman Steve LeFever Jack Mackey Carol M. Schleif Jim Sullivan Thomas J. Winninger Dean Zuccarello Advertising and editorial offices: Franchise Update Media Group 634 N. Santa Cruz Ave., Suite 200 Los Gatos, CA 95030 Telephone: [phone] Fax: [phone] Send manuscripts and queries about story assignments to: [email protected] franchiseupdatemedia.com mufranchisee.com franchising.com franchise-update.com Multi-Unit Franchisee magazine is published four times annually. BY DEAN ZUCCARELLO Annual subscription rate is $49.00 (U.S.) Franchise Market Update [email protected] Waiting for legislators to act responsibly in 2013 For reprint information contact Foster Printing at [phone] Congress: Economic Headwind? 88 BY DARRELL JOHNSON 4 Multi-Unit Franchisee Is s ue I, 2013 For subscriptions email or call [phone] www.fosterprinting.com