Multi-Unit Franchisee Magazine Issue I, 2012 | Page 56
You’re Hired!
she says. Thus, to
reduce recruiting,
hiring, training,
and management
costs, multi-unit
operators should
employ a structured interviewing process and an
objective profiling
tool. A number of
best practices have
been developed
over years of time
Rebecca Monet
and trial (see sidebar, 10 Tips to a Better Hire).
Hiring is often driven by emotions,
which can be difficult to completely
eliminate from the process. Maintaining
objectivity, standards, and consistency is
essential. Structure a process to ensure
that all candidates meet minimum requirements—and that your managers use
to identify top candidates based on the and behavioral style. “Prioritize top
key job criteria and core competencies candidates and interview them quickly
for success, says Helppie. “With good and effectively—and be willing to say
reporting tools in an automated solution, no to the candidates who don’t fit your
you can review the quality of hire that in- criteria, even if you like them,” he says.
Be sure to refine your model as your
dividual managers are making and coach
them into improving,” he says.
experience and needs change, and be
After all is said and done, the goal is to willing to grow from your mistakes.
identify and hire the best employees for “As you hire employees, be open to
each role in your organizalearning more about what
tion. Doing so will benefit
you may be overlooking
both you and the people
in your process, things
you hire. To succeed in
you should be doing but
this, start by creating a
haven’t been. Then make
profile of the employee
the adjustments,” says
you’re looking for, says
Walstrom. “Great emWaterhouse. “Assess your
ployees work for good
top performers and define
companies and good comyour ideal target model,”
panies have great emhe says. Understand the
ployees.” If that doesn’t
describe your company,
ideal candidate for each
it’s time to work harder
position in terms of skill,
at hiring right.
knowledge, education,
Gary Walstrom
ATTENTION
SUPPLIERS!
GREAT NEWS!
Target franchise Presidents, CMO’s and
Marketing VPs responsible for their consumer
marketing – online and on the go!
DON’T BE LEFT OUT!
This is the only monthly franchise newsletter
100% dedicated to consumer marketing,
customer service and technology. Reach
these decision-makers. Act Now!
CONTACT Sharon Wilkinson at 800.289.4232 ext 202
or [email protected] for details.
Right Market. Greater Results.
54
Multi-Unit Franchisee Is s ue I, 2012