Multi-Unit Franchisee Magazine Issue I, 2012 | Page 56

You’re Hired! she says. Thus, to reduce recruiting, hiring, training, and management costs, multi-unit operators should employ a structured interviewing process and an objective profiling tool. A number of best practices have been developed over years of time Rebecca Monet and trial (see sidebar, 10 Tips to a Better Hire). Hiring is often driven by emotions, which can be difficult to completely eliminate from the process. Maintaining objectivity, standards, and consistency is essential. Structure a process to ensure that all candidates meet minimum requirements—and that your managers use to identify top candidates based on the and behavioral style. “Prioritize top key job criteria and core competencies candidates and interview them quickly for success, says Helppie. “With good and effectively—and be willing to say reporting tools in an automated solution, no to the candidates who don’t fit your you can review the quality of hire that in- criteria, even if you like them,” he says. Be sure to refine your model as your dividual managers are making and coach them into improving,” he says. experience and needs change, and be After all is said and done, the goal is to willing to grow from your mistakes. identify and hire the best employees for “As you hire employees, be open to each role in your organizalearning more about what tion. Doing so will benefit you may be overlooking both you and the people in your process, things you hire. To succeed in you should be doing but this, start by creating a haven’t been. Then make profile of the employee the adjustments,” says you’re looking for, says Walstrom. “Great emWaterhouse. “Assess your ployees work for good top performers and define companies and good comyour ideal target model,” panies have great emhe says. Understand the ployees.” If that doesn’t describe your company, ideal candidate for each it’s time to work harder position in terms of skill, at hiring right. knowledge, education, Gary Walstrom ATTENTION SUPPLIERS! GREAT NEWS! Target franchise Presidents, CMO’s and Marketing VPs responsible for their consumer marketing – online and on the go! DON’T BE LEFT OUT! This is the only monthly franchise newsletter 100% dedicated to consumer marketing, customer service and technology. Reach these decision-makers. Act Now! CONTACT Sharon Wilkinson at 800.289.4232 ext 202 or [email protected] for details. Right Market. Greater Results. 54 Multi-Unit Franchisee Is s ue I, 2012