Multi-Unit Franchisee Magazine Issue I, 2012 | Page 52

By Kerry Pipes

You’re Hired!
Y

Hiring experts
share
insights
on best
practices

ou search and screen and interview
for the best employees. Days pass,
sometimes weeks, as you narrow
down your choices (and continue to operate understaffed). You pull the trigger,
make the hire, and within days you realize
you’ve made a mistake—sooner if your
new hire never even shows.
Let’s face it, hiring the right employees is the bane of existence for franchise
operators. Yet without top-performing
front-line employees and unit-level man-

50

Multi-Unit Franchisee Is s ue I, 2012

agers—the face of your franchise—you
will not be as successful as you could be.
Hiring right often seems a mysterious,
unachievable goal lacking any chance of
long-term success.
“The challenge is that we really want
the cream of the crop and sometimes we
end up with the cream of the crap,” says
Bill Wagner, CEO and co-founder of Accord Management Systems, a company
that specializes in behavioral and hiring
consulting.