MODERN LEADERSHIP
Understanding the Value of
“Coding Success” & how it
transforms Customer Experience
By Chris Helder
E
verything you need to be
successful in delivering
an outstanding customer
experience is all around you. Most
people simply don’t notice that
what they need to replicate this
is right in front of them. Instead,
they have a series of habits in their
business and life that may or may
not be working for them.
spend time with when they start
a new job at a new organisation?
The answer? Other new people.
The result is that very often you
have two people who have no idea
what success looks like talking to
each other, asking each other what
they should be doing and trying
to figure out what works. It’s a
complete waste of time.
Imagine that you are starting a new
job. Who do new people tend to
WHO IS THE BEST?
Instead, if you are new to an
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March 2016
organization, you need to identify
who the best is at the company.
Who gets the best results? Who
has the most engaging style?
Who delivers the best customer
experience? Walk up to that
person and introduce yourself.
You might say, “I’m new here and
I understand you are the best. I’d
love any advice that you can give
me. Otherwise, I’m going to be
watching what you do and trying to
replicate it.”