19 / MILE 62
This is an issue that we see from time to time and is usually caused by the large amount of data we are gathering from the MLS, resulting in this specific listing’s data getting “stuck.” Contacting our support team about this allows us to single out the images for that specific listing and pull it through into the system. If you let us know, we can usually get the images into Moxi within an hour. However, if we are not notified, it is likely that the images may not pull through for quite some time if they pull through at all.
1. Images are missing for a listing and you know there are images in the MLS.
Just like in real life, there are plenty of things in MoxiWorks tools that some people may prefer to complete on their own. However, there are five times when it’s necessary to contact Moxi Support. Otherwise, the task simply won’t ever get done.
When you set up Engage for the first time, the system will launch a screen indicating that it is syncing with your email address. This typically takes about two minutes to complete, and it should never take more than 15 minutes. If the system is not proceeding past the syncing screen, it usually means that the email you have chosen to sync with Engage is not an email that Engage can sync with. The system will not proceed past this screen unless our Support Team resets the account so that a new email address can be configured.
2. Contacts in MoxiEngage are syncing in perpetuity.
Let’s say you own a custom domain and you want it to be used as the domain for your Moxi-provided website. Sometimes, agents get excited and attempt to set their custom domain as the domain from their website without notifying our team. This can result in a 404 website error, a message indicating DNS settings are wrong, an
3. A custom domain is not redirecting to your MoxiWebsites site.