23 / MILE 62
What if the preliminary correspondence was more thorough? What if the letter read as follows?
Mr. Holmes,
I hope you can help me as I fear for my life. My sister died under mysterious circumstances two years ago in her sleep, and I am noticing some peculiar similarities between some of the things she reported and what I am observing now. She died soon after becoming engaged. I became engaged last week. I have had to relocate to her former bedroom due to the repairs my stepfather ordered be made to the wing of the house where my bedroom is. My sister reported hearing faint whistling noises at night. Since moving rooms, I too, am hearing those noises. My sister’s last words were “speckled band.” Hopefully, you can help me!
Way different, right? There is information here that Holmes can work with.
With some leads to follow and with some investigation, he can then determine that the stepfather fears losing control of his wealthy deceased wife’s inheritance if her daughters marry, that he has some exotic animals, as well as some interesting components about the room. Holmes probably finds the girl’s room is adjacent to the stepfather’s, the bed in the room is fixed in place and cannot be moved, there is a hole in the ceiling between the two rooms, and there is a non-functional bell cord.
The process Holmes employs in solving his mysteries is in many ways similar to the process one of our Success (or Support) Representatives employs in solving an issue that an agent has reported in a MoxiWorks product. We’re happy to help you, but it is SO much easier and SO much faster if we are provided with thorough information from the start. We make it our mission to provide excellent customer support, but it’s hard to get that mission started if we have no leads to begin with.
Here are some ways that you can help us to help you:
1. Submit tickets through our web widget form instead of directly to email: Using this form (accessed through the pink Help button in
The Secrets to Getting the BEST Help from Customer Support Reps