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The Secrets to Getting the BEST Help from Customer Support Reps
“Holmes, a letter. Marked urgent!”
“Open it, my dear Watson! What are you waiting for?”
“It reads: ‘I fear for my life. Please help immediately.’”
“Is that it? What am I supposed to do with this, Watson? I’m a detective, not a psychic magician!”
Beloved detective Sherlock Holmes has entertained readers for over a century with his impressive deductive reasoning skills. Holmes uses his keen powers of observation to reach logical conclusions to resolve even the most impossible of mysteries — but even Holmes would be helpless without any preliminary information. What would he do in the above scenario? Would he respond with a request for additional details? By the time he got them, it might be too late.