YOU’RE IN y r t n u o C Mid-County Spring INSIDE: Messenger Spring 2018 • Vol. 33 Page 2 - 3 Energy Page 4 - 5 Agronomy Page 6 - Auto, Truck, & Tire www.midcountycoop.com Making it easy! We want your communication with Mid- County to be fast, easy, and pleasant. More and more, I ﬁ nd that the companies that I do business with believe that technology and automation is improving what is called the “customer experience.” Many of the companies are doing Bill Reimers everything in their power to eliminate the General Manager person-to-person experience. That would (952) 466-3721 lead me to believe that these companies email@example.com are attempting to have less people in customer service, and hoping that technology will save them money. That all sounds good, but many of us have experienced a 30-minute phone call, with many of those minutes on hold, to get a simple question answered. The dilemma is they won’t let you talk to a real person. Being locally owned allows us to step around many of the customer issues that large companies struggle with. So what do we do at Mid-County to make it easy for you to reach us? We have again updated our website. Most of the information was there in the past, we have just moved things around so it is easier to read, easier to ﬁ nd information, and accessible from your smart phone. If you need to reach a staﬀ member, you can click on the “Staﬀ ” tab and see their phone number, email, and even a short biography on that person. Need to look up your account balance quickly? Click on the “My Account” button. We also have a new feature for businesses that need a product SDS (safety data sheet) that is available in every departmental tab on the site. When it comes to answering telephone calls, we will only use automation when it makes it convenient for the customer. We want you to reach the proper person as fast as possible, and not make you stay on My Account Button the phone guessing which button to push. On the ﬂ ip side, we leave it up to you if you want to use the new technology. If you want to place an order at midnight? Just call our main phone system and leave a message, or get on our website and put in an order on our contact page. Or, if you need to reach a certain individual by email, once again, click on the “Staﬀ ” tab and use the link to their email. You can even make a service request at our Auto, Truck and Tire Center on the website. Modern technology is very important in our daily operations, whether it be GPS tracking of our ﬂ eet for eﬃ ciency, or the latest software for accurate billing. Hopefully, you were able to attend our annual meeting in December. If you missed it, I am pleased to report to you that we had another good year, and many of you will see the results in the form of a dividend check for last year’s business in May. We will again be paying a dividend which is right up there with last year’s. Thank you for your support and keeping Mid-County a strong locally owned coop for over 82 years. As always, I appreciate your comments and suggestions to make your coop better. New director elected to Mid-County’s board In December, Jonathan Henschen was elected to a three- year term on Mid-County Coop’s board of directors. This was a natural ﬁ t for Jonathan, who has been a proud customer of Mid-County Coop his entire farming career. “I was happy when [General Manager Bill Reimers] called to tell me there was an opening,” he said. “It’s been on my radar for quite a long time.” Jonathan and his wife, Barb, live on a farm in Benton Town- ship, a few miles southwest of Cologne. They grow corn and soybeans, and also raise heifers for their neighbor’s dairy farm. The focus of Jonathan’s work has changed somewhat over time; he had pigs for a number of years, and also cared for hereford beef and beef steers for awhile. Jonathan Henschen “I’m the ﬁ fth generation to farm here,” Jonathan commented. In his 30-plus years of farming full time, Jonathan has always relied on Mid-County Coop for his agronomy needs. “The people are good to work with – and it’s only four miles from home,” Jonathan said. “The staﬀ are knowledgeable, and everybody’s real friendly. They call me by name when I come in there.” As a board member, Jonathan is looking forward to learning as much as he can about the business side of Mid-County. He’s been enjoying the monthly meetings, where he hears about agronomy equipment purchases and other news. In addition to being involved with Mid-County, Jonathan is active with the Cologne Lions Club. His other hobbies include ice ﬁ shing, collecting tractors (he’s a big fan of International Harvester), and making maple syrup with two of his friends each spring.