LEAR NER VOIC E
MID CHES HIRE COL LEGE – STUD ENT
LIFE HAN DBO OK
Smoking
The College operates a strict ‘No Smoking’ policy in all buildings. You will find designated smoking shelters
located in the grounds of both campuses.
Learner ID Cards
What To Do If Things Go Wrong
Feel free to question, comment and, if necessary, complain if you think things are not right. Do so pleasantly
and politely, but make sure you get an answer. Not all problems have a solution, but members of staff can at
least explain why things are as they are.
Your first point of contact would be your Learning Progression Mentor or Course Tutor, but if there are other
members of staff you want to talk to, feel free to do so.
Every learner must carry an ID card with them and have it visible.
Learner Disciplinary
At Mid Cheshire College we are committed to providing a learning environment in which you can give your
best and participate freely in College activities. We want all students to be able to enjoy the company of other
students respecting and being respected by staff. Unfortunately, from time to time, some students’ actions
or performance are unacceptable. The stage of any disciplinary action taken will depend on the nature of the
problem.
Possession/Use of Illegal Substances
LEARNER VOICE
The College has a policy of zero tolerance in respect of the possession/use of illegal substances on College
premises. For the avoidance of doubt, this includes cannabis. However, when dealing with breaches of this
policy, the College will follow the principle of proportionality when deciding what sanction to impose in any
given case. In the most serious cases, including allegations of dealing in illegal substances, the College will
inform the police.
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Collaboration with the Police
While the College’s disciplinary procedures are wholly separate from civil or criminal legal proceedings, the
College will assist the police in bringing criminal prosecutions when the gravity of the offence is deemed by the
College to warrant such assistance. The College will co-operate with police requests for information, subject to
the provisions of the Data Protection Act.
Comments and Complaints Procedure
Mid Cheshire College aims to deliver a professional and high quality service at all times. In attempting to
achieve this aim, the College welcomes comments and complaints from learners/trainees, potential learners/
trainees, staff, service providers, suppliers, employers, members of the public or other external stakeholders.
Why Your Comments and Complaints Are Important to Mid Cheshire College
Comments and complaints are important to the College for a number of reasons:
* Learners/trainees, potential learners/trainees, staff, service providers, suppliers, employers, members of the
public or other external stakeholders are at the centre of the College’s activities – hence, it is important that
people feel they have a voice.
* Comments and complaints help the College to see what people are happy with, but also, what people are not
happy with – this helps the College improve its services, facilities and resources.
If you wish to make a complaint your first port of call is your Learning Progression Mentor or go to the main
Reception (Hartford or Winsford).
LEARNER VOICE
The initial ID card is free but a charge may be incurred to replace lost or damaged cards. The cards are valid for
one year.
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