How would you handle a negative review of your line?
I take all feedback very seriously. I would follow up with the person to get more information about how I could address the problems or issues that had been identified, and then I would do everything I could to make it right. I am dedicated to improvement at every level, from look, feel, and fit, to customer service and social/environmental impact.
I tell my customers that if there is a problem, I want to know about it. I want to fix it if I can, or replace it if
it was defective in any way. Even though there have been a couple of times where someone just plain ordered the wrong thing or didn’t notice something in the picture or when they tried it on, I can refund or exchange. Happy customers make me happy.
Myrrhia.com
MYRRHIA FINE KNITWEAR
fall/winter 2013