Medical Journal Houston Vol. 10, Issue 10, January 2014 | Page 3

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January 2014

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FINANCIAL
PERSPECTIVES

BY REED TINSLEY, CPA,
CVA, CFP, CHBC
Of course we are all looking
for those innovative and new
strategies that will change the
course of our medical practice;
but the truth is, success in
practices is found in doing the everyday
tasks efficiently and enthusiastically. 
You need to pay attention to the details
of your practice, both big and little things
such as:
• Paying attention to the lighting in the
waiting room, the comfort of chairs
there, and other important aesthetics
that are important to your patients;
• The friendliness of your receptionist
who is also accurate and efficient;
• Getting patient demographic and
insurance information correct the first
time
• Keeping on schedule (and letting
waiting patients know when you are
not on schedule);
• Creating a workflow and processes
that are not only convenient but also

Don’t take your eye off the ball everyday practice must do’s
efficient;
• Answering
patients
questions
thoroughly, completely, and timely;
• Listening to patients and understanding
what they are really asking about;
• Answering the phones quickly;
• Showing your patients that you really
care
about
them
and
their health;
• G e t t i n g
patient billing
accurate every
time; and
• H a v i n g
knowledge
of
overall
patient and/
or referring
physician satisfaction with your
practice.
These are just a few of the items you
need to be paying attention to – However
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