Global Custodian Media Kit Global Custodian 2019 | Page 11

RESEARCH AND SURVEY ACCREDITATIONS Global Custodian conducts a number of industry leading surveys each year. These include our Agent Bank, Prime Brokerage and Fund Administration Surveys. These client perception surveys attract many thousands of individual responses which contain quantitative and qualitative assessments of provider performance. The findings of each survey are presented as an executive summary in the magazine in the form of market reviews and provider profiles. In addition Global Custodian provides bespoke marketing solutions to providers based on survey findings. Northern & Western Europe Eastern Europe Southern Europe [ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ] 0 Erste Group Bank Erste Bank maintained a strong score, falling behind in only one category from 2016—Tax Reclaims, where it dropped 84 basis points to 2016. Nonetheless it scores above the country aver- age in nine out of 10 categories, doing particularly well in Cash Management. Clients praised the bank’s knowledgeable client BNP Paribas Securities Services services team but criticised the occasional problems in process- BNP Paribas’ overall rating in Austria has slipped substantially COUNTRY SCORES ing payment orders. from that of last year, dropping 1.2 points to 5.47. After a mega Category Austria Global Score Difference Vs Global 2016, the bank has seen a drop in all categories. One client re- 5.34 5.53 -0.19 Raiffeisen Bank International ports “operational problems with fund administration, corpo- RBI has a solid score of 5.54, 20 basis points over the country rate actions and tax declarations,” while another comments Relationship Management 5.46 on 5.67 -0.21 average. Its main area of strength was Tax Reclaims. Clients like “intermittent technical delays” which have caused settlement Client 5.46 the -0.12 and praised its “proactive” client services its 5.58 “very helpful team” and fee Service issues. Compared to the market average however, department. bank has achieved a solid set of scores and outperforms in seven Reporting 5.47 5.57 -0.10 categories. Corporate Actions 5.52 5.45 0.07 UniCredit Bank Austria Cash Management 5.22 5.41 -0.19 [ S U R V E Y | The bank gained the highest number of weighted responses. Deutsche Bank Its 5.61 5.12 score is marginally Deutsche Bank’s overall score of 4.71 is 76 basis points below Income Collection 5.41 last -0.20 below the country norm, and overall marks were stable in comparison with last year. Technology and year’s mark and the bank remains significantly behind its com- Tax Reclaims 5.37 -0.39 Connectivity is an area of potential improvement at 43 basis petitors in the Austrian market. Areas of weakness this 4.98 year were Settlement 98 basis points below the country average, 5.39 5.65 below the country -0.26 average. Clients said it showed “quick BNY Mellon: points Settlement, Technol- response” and was -0.39 “very helpful.” ogy and Connectivity, 91 basis points below the country 5.21 average, Technology and Connectivity 5.60 Percentage of total responses and Corporate Actions, 88 basis points below the average. 6% H E D G E BNY Mellon TOTAL 5.35 5.54 -0.20 AVERAGE SCORES BY CATEGORY Relationship Management Client Service Reporting Corporate Actions 5.22 Cash Management Income Collection 4.98 Tax Reclaims Settlement 5.21 Technology and Connectivity TOTAL 4.60 4.80 5.00 5.20 BNY Mellon: Percentage of total responses Percentage of weighted responses Percentage of anomalous responses Percentage of weighted responses Percentage of anomalous responses F U N D 2017 2.9 1.6 0.72 37% A D M I N I S T R AT I O N ] 46% 2016 2.6 4 1.6 2.6 2.9 1.6 4 BNY Mellon officially confirmed its status as the world’s largest level, proactivity of relationship managers 0.72 fell 0.61, while under- 1.6 BNY Mellon: by location (%) BNY Mellon: custodian at the beginning of this assets under standing of specific client requirements fell 0.31. Client com- Market year, score recording Global Score North America 70.3% 2.0 5.0 2017 2016 to support a 0.0 custody of $30.6 trillion in its Q1 results. Consequently, provid- ments, however, tend positive 1.0 perception of 3.0 human 4.0 2.9 Europe 2.7% of total ex-UK 2.9 ing administration services has been a Percentage natural part of responses its offer- interaction with the 2.6 firm. “BNYM are a pleasure 2.6 to work with 16.2% Percentage UK of weighted responses 1.6 4 ings and it serves a wide range of fund structures. and are 10.8% very helpful,” says one very large 1.6 client, while another 4 Percentage Asia of anomalous responses 0.72 1.6 BNY hedge fund praises “16 years of very good service.” Rest of World 0.0% 5.34 Mellon has seen a drop in the number of 0.72 managers for which it 5.53 provides administration The biggest improvement at a question 1.6 level is for accuracy, BNY Mellon: services by location from (%) BNY Mellon: by type (%) 344 hedge fund 5.46 managers in 2016 to 325 this year, though the timeliness and completeness in compliance monitoring alerts, North America 70.3% 0.0 1.0 2.0 3.0 4.0 5.0 Equity 18.9% to 5.28. This 5.67 106 number of funds of funds is up from to 120. up is an area where the bank expects Europe ex-UK 2.7% 0.48 points North America BNY Mellon: Event driven Its scores this year have seen a downward drift with decreas- demands 5.4% to increase. “Hedge fund managers are continuing to UK 16.2% 5.46 2017 2016 Relative value 2.7% the amount of regulatory and investor transpar- Asia Of the 10.8% 5.58 es in five categories and increases in three. latter, the struggle with 2.9 Europe ex-UK Percentage of total responses 2.9 2.6 2.6 Fixed income 2.7% of World most improved is Technology, up 0.36 Rest points to 4.79. While this 4 0.0% ency reporting required of them,” it notes. “Our role as adminis- Percentage of weighted responses 1.6 5.47 Macro 2.7% 1.6 remains the only category 5.00 – 0.72 the threshold to provide support and build solutions that will enable 5.57 score below UK 4 Percentage of anomalous responses 1.6 trator is 24.3% Fund of funds BNY Mellon: by type (%) between Good and Satisfactory – the bank itself anticipates im- clients to comply with new requirements.” Ability to support Other 43.2% 0.72 5.52 Equity 1.6 Asia proved perceptions of its environment in the year ahead. “We 18.9% regulatory compliance reporting is also up (+0.28) and further North America BNY by IT location (%) 5.45 Mellon: Event driven 5.4% are focusing on and investing in the digital 70.3% experience for by our progress is to be expected. North America BNY Mellon: size (%) 0.0 1.0 2.0 3.0 4.0 5.0 Relative value 2.7% Rest of World Europe ex-UK alternative 5.41 clients, from single manager and 2.7% fund hedge funds Very of large 10.8% Europe ex-UK Fixed income 2.7% 16.2% to real estate, UK private equity and infrastructure managers,” the Large 29.7% Macro 2.7% 5.41 “We Asia are beginning to deliver new 10.8% Medium 37.8% UK bank notes. types of flexible Fund of funds 24.3% 5.61 Rest of NEXEN, World 0.0% Small 21.6% reporting through BNY Mellon’s digi- 43.2% Other next-generation Asia tal ecosystem. This includes the ability to consume data through BNY MELLON: BY LOCATION (%) BNY MELLON: BY TYPE (%) 5.37 BNY Mellon: by type (%) BNY Mellon: by size (%) various channels such as APIs and online reporting.” Equity 18.9% Rest of World large 10.8% Notable 5.39 drops occurred in results for Very Relationship Manage- North America Equity Event driven 5.4% 5.65 Large 29.7% ment and Client Service which racked up Relative value and Value Delivered, 2.7% 37.8% Europe ex-UK drops of 0.45 Fixed and income 0.42 respectively. At Medium an individual question Event driven 2.7% 5.60 Macro Fund of funds 5.35 5.54 Other BNY MELLON: WEIGHTED SHARE OF RESPONSES (%) 5.40 Small 5.60 21.6% 2.7% 24.3% 43.2% UK 0.72 Percentage of anomalous responses 70.3% 2.7% ■ 2016 16.2% 10.8% BNY MELLON 0.0% BNY Mellon: by type (%) Equity Event driven Relative value Fixed income Macro Fund of funds Other Service area 18.9% 5.4% 2.7% Relationship Management and Client Service 2.7% Value Delivered 2.7% Investor Services 24.3% Fund Reporting and Valuation 43.2% BNY Mellon: by size (%) Very large Large Medium Small 10.8% Administration Services 29.7% Other Services 37.8% Global outperformer 21.6% 0.0 ■ ■ 2.0 ■ 3.0 4.0 North America Europe ex-UK UK Asia Rest of World 70.3% 2.7% 16.2% 10.8% 0.0% Equity Event driven Relative value Fixed income Macro ■ Fund of funds Equity ■ Other ■ ■ ■ ■ ■ 5.0 2017 Compliance and Taxation Technology 1.0 ■ ■ 2015 5.12 5.57 5.30 5.11 5.53 5.51 5.29 5.27 5.35 5.26 5.52 4.79 5.41 5.25 4.43 5.39 5.42 4.44 5.34 5.63 5.22 5.39 5.57 5.63 Difference Difference (2016-2015) -0.45 0.27 (2017-2016) North America Europe ex-UK UK Fixed income Macro Very large Large -0.42 0.02 -0.08 -0.15 0.36 Rest of World Medium Fixed income Small Very large Macro Large 0.02 Asia 0.27 3 x digital accreditations - $5,000 Rela>ve value BNY MELLON: BY SIZE Rela>ve value (%) 2016 1 x digital accreditation - $1,700 Macro Event driven 18.9% 5.4% 2.7% 2.7% 2.7% 24.3% 43.2% Event driven 2017 PRICING Equity Fixed income Rest of World ■ 4 1.6 11% Rela>ve value Asia 5.80 BNY Mellon: by size (%) Very large 10.8% 2017 2016 29.7% 2.9 of Large total responses 2.9 Percentage Fall 2.6 2017 2.6 globalcustodian.com 89 Medium 37.8% 1.6 4 1.6 21.6% Small responses Percentage of weighted 0.72 1.6 BNY Mellon: by location (%) North America Europe ex-UK UK Asia Rest of World Survey Accreditations GC’s digital accreditation program is designed to promote banks and other service providers who have achieved Outperformer status in published Surveys. Accreditations are designed to recognise and promote genuinely superior performance among different service providers and serve as the official mark of excellence for those winners. Providers who Outperform on a Global, Market or Category basis are entitled to purchase digital accreditation of their achievement. This takes the form of a digital ‘badge’ that illustrates the nature of the performance. Digital accreditations can be used throughout the providers’ sales and marketing strategies, including being embedded on websites, online advertising, email footers and within social media outlets. Badges can also be included in print advertising, business cards and event stands. Global Custodian publicises winners on globalcustodian.com to promote both the surveys and the success of providers who Outperform. For providers who wish to have additional printed marketing solutions, Global Custodian is able to provide custom information taken from the magazine either in pdf format or as actual hard copy printed materials. 02 04 06 08 100 Austria Austria remains one of the stalwarts of the European custody business. Its overall scores were in line with the global average this year, though it has dipped below last year’s average by 39 basis points below. ENGAGE WITH US… Medium 0.02 Small -0.17 -0.01 ■ -0.29 0.41 -0.18 -0.06 ■ ■ ■ Very large Large Medium Small 10.8% Very large 29.7% 37.8% Large 21.6% Medium Equity The Hedge Fund Issue 2017 Small globalcustodian.com 85 Event driven Rela>ve value Fixed income Macro Very large Large Medium Small Daljit Sokhi | [phone] | [email protected] | www.globalcustodian.com 2019 Media Kit | 11