Smart Governance
DigitalTransformation
tracked:
Leaders are more concerned
about competitors and emergence
of disruptive technologies: The
digital economy has also given rise to
new types of competitors, as well as
emerging technologies such as AI that
have contributed to the disruption of
business models.
Business agility and culture of
innovation are key goals: When
addressing business concerns,
Leaders are focused on creating a
culture of agility and innovation to
counter competition. Followers, on
the other hand, are more focused on
improving employee productivity and
profitability.
Measuring
digital
transformation
successes:
Organizations across Asia Pacific
are starting to adopt new key
performance indicators (KPI) to better
measure their digital transformation
initiatives, such as effectiveness of
processes, data as a capital, and
customer advocacy in the form
of Net Promoter Score (NPS). As
organizations realize the potential
of data as the new oil for the digital
economy, Leaders are much more
focused on leveraging data to grow
revenue and productivity, and to
transform business models.
Apollo Hospitals recognized the
potential of technologies like
artificial intelligence, machine
learning and data analytics in
providing high quality preventive
healthcare services, very early
on. With data being generated
at an exponential proportion,
technology is helping us derive
insights to predict and suggest
preventive steps with utmost
accuracy. Our partnership
with Microsoft bring us to the
forefront of this remarkable
metamorphosis that is allowing
us to meet healthcare demand
and maintain service excellence
regardless of geography.”
Leaders are more aware
of challenges in their digital
transformation journeys: In
addition to skills and cybersecurity
threats as key challenges, Leaders
have also identified the need to bolster
their data capabilities through the
use of advanced analytics to develop
actionable insights in fast-moving
markets.
Leaders are looking to invest in
AI and Internet of Things: Emerging
Sangita Reddy, Joint
Managing Director, Apollo
Hospitals Enterprise Ltd.
technologies such as AI (including
cognitive services and robotics) and
IoT are areas where Leaders are
investing in for 2018. Besides these
emerging technologies, Leaders are
also more interested in investing in
big data analytics to mine data for
actionable insights than others.
What sets Leaders apart from
others are their ability to ride on the
digital transformation wave from an
organizational culture perspective.
The study found that Leaders have
these traits:
“There is a pressing need for
organizations to fully capitalize
on the potential value of digital
transformation in the next few years.
To do so, organizations need to invest
in building their ecosystem, from
employees, to customers, to partners,
across their value chain by gaining new
insights through new data sources,
and incorporating digitization in
their products and services, said Anil
Bhansali, Managing Director,
Microsoft India (R&D) “Microsoft
is uniquely positioned to help
organizations in India to succeed in
their digital transformation journeys
22 | May 2018 | www.smartgovernance.in