MARKETING AFRICA ISSUE 12/16 | Page 48

REBRANDING REBRANDING? WORK IT OR DROP IT. By Spencer Okach W hat people usually mean when they start talking rebrand is putting a new spin on things. Changing perceptions without changing the business. big car stereo on the same ramshackle of a car. Everyone knows the same car is under that new paint job and blazing music, and they won’t believe it’s a new car. Nigel Hollis definition of a brand. Therefore any attempt to change these perceptions can be termed as a rebrand? Quite a far-reaching process, isn’t it? Sometimes, just changing a logo is thought of as a rebrand. Other times, a name change is all that’s required. But really that’s the equivalent of putting some extravagant graffiti and Let’s give Steve Blue audience at the onset: “No matter your reason for embarking upon a business rebranding effort of a company or product name, logo, phrase, design scheme or other such asset, which can be mixed and many, one thing is certain: execute poorly and suffer extreme consequences. There is simply no rebranding effort where the stakes are not extraordinarily high and the margin for error is slim at best.” True, rebranding rarely happens all at once, it’s an evolutionary process that may take several years. A company slowly changes and eventually realizes they’re not the same company any more. So they make it official by changing the logo and shifting their marketing; but more importantly they shift their set of enduring and shared perceptions in the minds of consumers. “Companies have been rebranding for decades in hopes of perking up their sales. But for many, it’s done the opposite. So what makes or breaks a rebrand? Redesign must happen for the right reasons and symbolize a transition in the company – not just the packaging.” 46 MAL 12/16 ISSUE So what is Rebranding? Nigel Hollis in his book The Global Brand (2008) did define a brand as “a set of enduring and shared perceptions in the minds of consumers. The stronger, more coherent and motivating those perceptions are, the more likely they will to influence purchase decisions and add value to a business”. For the remainder of this article I will use That’s what happened to AOL, now Aol, and I would say they have a true rebrand, albeit one that has been forced on them over the years since their disastrous merger with Time Warner. Aol used to be an internet service provider, now they are an internet content provider. Right Actions, Powerful Results Companies have been rebranding for decades in hopes of perking up their sales. But for many, it’s done the