Mane Rail & Infrastructure Issue 11 - November 2018 - Page 2

Content Summary

Mane 25 (Then & Now) - 04

As Mane enter our 25th year of service, we have a look back at how the times and industries have changed in the last quarter of a century.

RAIL WORK UPDATE - 11

with so Many key projects going on in the world of rail across the UK, we have a brief look at the progress of them and see what they have planned for the future.

THAMES TIDEWAY: NOT JUST

BORING TUNNELS - 12

One of the largest infrastructure projects to hit London in many years, we see what it is all about, what is it's purpose and the solution.

OFFICER MURPHY - 15

We get to know a woman who in her time at Mane has become a vital cog in the Rail and Infrastructure machine. Learning more about her past and how it helps her today.

2 | MANE RAIL & INFRASTRUCTURE | NOVEMBER 2018

DISABILITY APP TO EASE RAIL TRAVEL WOES

A new Passenger Assist app, created by tech company Transreport is currently being trialled by four train companies. The app will make it easier for those who require assistance at train stations to receive the help they need when embarking and disembarking trains. The app is meant to make train journeys easier and less stressful.

Currently, the only way customers can book assistance is via the phone or online. This is a very time consuming concept for those with mobility problems as they have to fill out the forms over and over again. Station staff will then receive a printed list of booked assistance for the day, but unfortunately due to this outdated system, it does not take delayed trains or those simply missing the train into account. This means the passenger who needed assistance could then be left unattended and unable to get on or off the train.

Robert Nisbet, Regional Director at the Rail Delivery Group, said: “We know we’ve got to do better to improve rail’s accessibility. We want everyone who has requested assistance to get the help they need, which is why we’re investing in this pioneering technology that has the needs of our customers at its heart. A few taps of the app will give customers more control, help our staff do their jobs better and deliver on the commitment in our long-term plan to enable more people to benefit from travelling by train.”

The new Passenger Assist app, will help customers to book, change and cancel assistance quickly. Staff will be provided with live information, including key details about the customer and their journey, so staff can provide a better service by being pre-prepared for any requirements the passenger has.

The app will be rolled out in autumn 2019 once a staff version has been launched in April 2019. With the new app in play, we hope this will make the journeys of those who need Passenger Assist that bit more comfortable and enjoyable.