MAL 28:19 MAL28 | Page 2

IN THIS ISSUE 50 02 FIRST WORD 06 10 04 CROSSFIRE 14 INNOVATION INNOVATION 36 COACHING CUSTOMER EXPERIENCE GYN CHRONICLES MARKETING INFORMATION PERSPECTIVE CONTENT SURVEY 64 LEADERSHIP VS MANAGEMENT 78 STRATEGIC COMMUNICATION HEALTH MATTERS CREDIT MANAGEMENT 90 TIDINGS THAT INSPIRE CONVENTION CENTRE SPORTS MARKETING 50 COVER STORY 46 MEDIA SCENE 76 88 SOCIAL MEDIA STRATEGY 45 72 RAINMAKERS 58 PASSION PROFIT 70 42 CUSTOMER EXPERIENCE 56 48 84 38 30 FROM WHERE I SAT CONSUMER CONNECTION PUBLIC RELATIONS 32 24 22 18 16 TALKING POINT COMPLACENT MARKETING PRODUCT PLACEMENT 66 LEADERSHIP 82 BIG DATA LAST WORD