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across all brand KPIs (+64%), especially brand image associations (+91%), as well as across all channels. are more likely to recall negative online targeting experiences than positive ones. Customise content for each Make each ad in an integrated channel campaign amazing Within the multichannel pretesting, we see a campaign is defined most closely by the average of all executions, even more so than the best or worst individual execution. Unless media spend will be skewed towards one execution, every piece of content matters and contributes to overall success and brand building. Invest only in channels that have a clear role in the campaign Marketers need to choose channels wisely – only using those which have a clear role in the campaign and in reaching the target audience. It’s also important to understand what each channel can deliver in terms of impact and cost. For example, online ads are cost effective in extending TV reach and building brand metrics from awareness through to purchase intent. However, consumers’ attitudes are more positive to traditional media than online advertising and people There is a sweet spot between integration and customisation. A strong integrated campaign must be flexible enough to enable novel, comple