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Arbitration is just one form of dispute resolution and there is a spectrum; before arbitration there is mediation; before mediation there is concilia- tion; before conciliation there is negotiation; and before that there is facilitation, neutral evaluation etc. A person can choose one or a combination of any of these processes. If a person is taken through this process openly they ultimately see the sense of pursuing this alternative. One of the key challenges the organization faces is perception, as this is a market where there’s a level of negative perception against alternative dispute resolution with the main question being who is the Judge? And how can we trust a private Judge? Some feel there might be questions of credibility of those who sit on those panels. “We ha ve a code of conduct those who handle matters under NCIA must subscribe to, you handle an arbitration as an arbitrator you comply with these standards. We have our own panel of arbitrators and we are growing that; for you to get onto that panel there is a rigorous standard that you’re subjected to and you have to keep up with continuous professional development and re- assessments. That’s how we are checking this perception,” explains Lawrence. One of the organization’s key stakeholders is the judiciary, not that it regulates but the decisions it renders are crucial and it has actively been nurturing a favorable arbitration environment in Kenya. Other jurisdictions are similarly using their outcomes in the judiciary as a benchmark of whether they are arbitration friendly or not. If an investor came to us and found it difficult to enforce an award because courts are reluctant to respect arbitration that would have a negative impact on our mission. Should we be a self-regulating market? Maybe, there are different views but at the end of the policy formulation this will be clearly outlined. “In private dispute resolution if at the end of the day I have a favorable award and you refuse to honor it, what do I do? The law in the arbitration act recognizes the outcome; that if the arbitration award is not honored I go to court and get the judgment enforced. So you have a guarantee; although the process seems to be private at some point, in an event you need assistance, law enforcement and the judiciary comes in. The judiciary itself is 28 MAL22/18 ISSUE aligned by mandate of constitution article 159, they become like partners, since they do not have the capacity to handle all matters of alternative dispute resolution they partner with us in what is called the court panel mediation” he expounds. One of the greatest milestone the organization has experienced was in 2016 when they organized the very first arbitration conference in Nairobi, which hosted 20 nationalities with an attendance of about 400 participants. Another achievement was the fact that they received their very first case 3 years into existence which was good because compared with other centers some of them took 10 years to receive their first case. Another milestone was establishing a facility, the first of a kind in Kenya; previously when you wanted to do an arbitration, you had to find a hotel but now NCIA is offering that at a minimal fee. One of the ways the Nairobi center for international arbitration accommodates the millennial is by offering an internship program especially from the business NAIROBI CENTRE FOR INTERNATIONAL ARBITRATION A NEW FRONTIER IN DISPUTE RESOLUTION Nairobi Centre for International Arbitration Co-operative Bank House, Haile Selassie Avenue. P.O Box 548-00200 Nairobi Kenya. Tel: +254 (020) 2224029/2240377 Ext: 125/179 www.ncia.or.ke