I feel like a warm-
hearted Coco
Chanel with an
elegant attitude and
professional skills.”
- Xing
About the author
“I dream of the
luxury hotel business
to provide unique
experiences and
tailored services,
to focus on elegant
details, to deliver
a simple but
sophisticated product.
It’s not necessary to
be the most expensive,
it simply means to be
exclusive. It means
being a charming
mystery for guests,
establishing one-on-
one relationships, and
acting impeccably so
they will remember
you.”
- Renata
92 ILHA
“My dream is to provide well-
being not only to guests but also
to employees such that employees
feel that their job is pleasant and
therefore the employees are
determined to move on in hospitality
despite uncertainty, just like ‘Alice in
Wonderland.’” – Hui Yu
“It looks elegant, professional, and
clean with attention to every detail.
It feels warm and comforting with
privacy and humanity.” - Spark
“My dream is to work in HR of a
luxury hotel and apply my Swiss
education to work with globally
thinking and open-minded people. I
feel confident that I can achieve my
dream.” - Yuka
Rooted in the Swiss hospitality
traditions and formed by the legends
of luxury hotel-keeping, the next
generation of luxury hoteliers are
imagining their own future. One
bespoke for their millennial values
of social responsibility, openness
and tolerance, idealism, safety, and
community. These themes emerge
when they describe their dreams and
imagine what their future in the luxury
hotel business looks and feels like.
Luxury hotels will be in good hands.
Stephan Earnhart is a Swiss-made
hotelier and educator with over 20 years
of international experience leading
higher education institutions and
hospitality enterprises. He has worked
as a hospitality leader and consultant
with Swiss Deluxe Hotels, Walt Disney
World Resorts, Four Seasons Hotels,
Mandarin Oriental, Preferred Hotels &
Resorts, Hilton Hotels, and the Ritz-
Carlton, as a dishwasher to General
Manager.
Stephan was educated at Cornell
University, Ecôle hôtelière de Lausanne,
and holds a Bachelor Degree in Art,
an MBA in Hospitality Management,
a Postgraduate Certificate in Higher
Education and a Masters in Education.
For the last several years Stephan has
been serving as the Academic Director
at the Swiss Hotel Management School
in Leysin, Switzerland earning QS
global rankings for the top 10 (7th) hotel
management school, most employable
graduates (3rd), Finalist for the
Higher Education Academy’s Global
Teaching Excellence Award, and the
Apple Distinguished School Award (1st
hospitality school in the world). Stephan
cares more about the awards he gives to
the graduates and the deep satisfaction
of developing the future talent for the
luxury hospitality industry.
Stephan has become a researched
and published source for the Swiss
Hospitality Touch, the history of
Swiss hospitality, and its impact on
transformative hospitality management
education. Stephan’s aspirations are to
help shape the learning landscape for
luxury business.