Grace Bay Resorts
HOW DO YOU MOTIVATE YOUR
STAFF SO THAT THEY ARE
INVESTED IN SUPERLATIVE
SERVICE?
We seek to create pride in the
workplace and this is achieved through
many initiatives. Our company strives
to be seen as a leader in the market
as helping others, whether through
volunteer efforts or specifically our
own staff. One example would be the
initiative we launched immediately
following Hurricane Irma. Our
company put in place a safety net for
staff to enable those employees who
lost homes or were badly affected to
get back on their feet. This included
a rebuilding team of construction
experts who systematically repaired
and rebuilt homes for staff. It also
included financial grants to allow
staff to find new homes or ensure
their families had needed supplies
to live while homes were being
repaired. Nearly three-quarters of
a million dollars have been spent on
this initiative and its impact has been
immense in the building of pride in
the workplace. The effect of this on
the subconscious of our team is felt in
service to our guests. If your staff is
happy and feels protected, they work
better and smile bigger. The guest
gets the benefit.
ILHA 85